Client Manager

• A solid background in branding, design, or creative agencies (FMCG or Corporate experience desirable)
• Able to demonstrate an understanding of how brands live across every touchpoint
• Demonstratable experience of project management for large-scale, global brands with multiple stakeholders

THE ROLE

We’re looking for an ambitious and enthusiastic Client Manager to join a busy London Client Services team. You will be responsible for the successful day-to-day delivery of design projects and workflow, acting as the go-to contact for your accounts and building strong relationships with both clients and team members.

As Client Manager, you will be responsible for keeping projects on track and being the go-to person for your clients. This includes:

• Taking the lead on smaller projects, contributing to and supporting on larger ones, and consistently working collaboratively with your Client Services team, to ensure work is always delivered to the highest standard while meeting client timelines and budgets
• Translating client briefs into clear, actionable internal briefs for each department. Building project plans, detailed proposals and quotes, and leading clients through the process of production workflows across realisation, artwork and print
• Building client relationships which includes managing expectations through on-going dialogue regarding timings, reconciliations and approach. Presenting and discussing briefs, feedback, proposals and financials, organising and attending meetings, capturing and circulating accurate summaries of key discussion points and subsequent actions
• Collaborating and building strong internal relationships with Strategists, Designers and Realisation and Production teams
• Ensuring finance and resourcing systems are kept up to date and accurate and assisting with weekly management of invoicing and forecasting.
• Supporting on organic growth by helping to identify opportunities within existing clients and working on new business where appropriate

You

• You bring curiosity, a collaborative mindset, and energy to everything you do.
• You have an innate can-do attitude and entrepreneurial spirit, are organised and able to prioritise and multitask with exceptional attention to detail.
• You build great relationships with people and is the go-to person who always knows what’s going on with your projects and you’re a confident communicator (both written and oral).
• You take ownership of your work and are motivated by the chance to deliver ideas and projects that make a real impact.
• You are commercially aware, curious about your clients’ businesses and challenges, and keep up with industry, current category and market trends.
• You remain positive and calm under pressure, you are flexible and adaptable to circumstances and are a proactive problem solver who gains satisfaction from managing multiple moving parts and finding smart solutions to deliver the highest quality work on time and on budget.