Luxury Beauty & Fragrance CRM manager

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Creative Consultant at Creative Recruitment Ltd

CRM Manager – Luxury Beauty & Fragrance (Senior)

Location: London (Hybrid: 3 days in office, 2 days remote)

Our client is a leader in beauty and fashion and they are on the lookout for a CRM Manager to join their marketing team.

This role focuses on driving CRM strategies across their premium Niche Brands. If you have a strategic mindset, a data-driven approach, and a passion for enhancing customer experiences, this is your chance to make an impact!

What You’ll Do:

• Adapt and implement global CRM strategies for the UK market
• Develop and execute CRM plans in collaboration with brand and retail teams
• Drive consumer engagement, retention, and personalized journeys
• Lead CRM transformation, ensuring seamless communication across local & global teams
• Deliver training & coaching to retail teams, ensuring best practices are in place
• Analyze data, generate insights, and optimize CRM performance for continued growth
• Champion CRM adoption & innovation across all business touchpoints

What We’re Looking For:

• Proven expertise in CRM strategy & implementation
• Strong data analytics skills with the ability to translate insights into action
• Exceptional communication & presentation skills – able to engage all stakeholders
• Experience within beauty, luxury, or retail industries preferred

This is a fantastic opportunity to be part of a company that values innovation, creativity, and excellence. If you’re ready to take your CRM expertise to the next level, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consumer Services

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