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- Tasks: Lead and scale a high-performing chat team while driving growth and operational excellence.
- Company: Fast-growing digital agency with teams in the UK and US.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Take ownership of strategy and execution in a dynamic, fast-paced environment.
- Qualifications: Proven leadership skills and experience in sales operations.
- Other info: Directly report to the CEO and influence company culture.
The predicted salary is between 43200 - 72000 £ per year.
Sales Operations Manager – Surrey / Hybrid
A fast-growing digital agency with teams in the UK and US is seeking a Sales Operations Manager to lead and scale a high-performing chat team. This is a pivotal leadership role focused on driving growth, operational excellence, and team culture.
The successful candidate will report directly to the CEO and play a key role in managing performance, maintaining a healthy Cost-to-Revenue (CTR) ratio, and ensuring smooth communication across teams. This is a hands-on role for someone who thrives in fast-paced, high-stakes environments and is ready to take ownership of both strategy and execution.
Key Responsibilities
Leadership & Team Management
- Provide clear direction and accountability across the team
- Conduct one-on-one meetings, manage progression, and handle disciplinary matters
Operational Strategy & Performance
- Drive sustainable growth through effective planning and forecasting
- Maintain a CTR ratio of <20>
Data & Reporting
- Deliver timely, actionable reporting and analysis to the CEO
- Use data to inform strategy and troubleshoot performance issues
Process & Systems
- Write and refine SOPs to improve efficiency and consistency
- Optimise new and existing systems
Communication & Morale
- Foster a culture of accountability and high morale
- Ensure transparent communication across teams and leadership
Recruitment
- Own the hiring process, including writing job descriptions for new team members
Skills & Experience
- Proven experience in team leadership and management (agency/startup preferred)
- Strong understanding of data and analytics for operational decision-making
- Confident in troubleshooting and solving performance challenges
- Experience with forecasting, planning, and budget management
- Excellent written and verbal communication skills
- Highly organised and capable of managing multiple priorities
- Demonstrated ability to write effective SOPs
- Experience with recruitment and job spec creation is a plus
Benefits
- 28 days paid leave (including public holidays)
- Gym membership with spa and sauna
- Regular team events and trips
- WFH flexibility and personal development budget
- Pension scheme
- All necessary hardware and software provided
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Sales Operations Manager employer: Creative Personnel
Contact Detail:
Creative Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re the perfect fit for their team. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can’t stress enough how important it is to be confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations Manager role. Highlight your leadership experience and any relevant achievements that showcase your ability to drive growth and manage teams effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed performance and improved operational strategies in the past.
Showcase Your Communication Skills: Since this role involves ensuring smooth communication across teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible while applying for this exciting opportunity!
How to prepare for a job interview at Creative Personnel
✨Know Your Numbers
As a Sales Operations Manager, you'll need to be on top of metrics like Cost-to-Revenue ratios. Brush up on relevant KPIs and be ready to discuss how you've successfully managed these in the past. This shows you understand the financial side of operations.
✨Showcase Leadership Skills
Prepare examples of how you've led teams effectively. Think about specific situations where you provided direction, handled conflicts, or improved team culture. This will demonstrate your capability to manage and inspire a high-performing team.
✨Be Ready for Strategy Discussions
Expect questions about operational strategy and growth planning. Have a few ideas in mind about how you would approach these areas in the new role. This shows you're proactive and ready to take ownership of the strategy.
✨Communicate Clearly
Since this role involves ensuring smooth communication across teams, practice articulating your thoughts clearly. Use examples from your experience to illustrate how you've facilitated effective communication in previous roles.
