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- Tasks: Drive client success and mentor a high-performing account management team.
- Company: Dynamic company focused on client partnerships and operational excellence.
- Benefits: Company pension scheme, private medical insurance, and overtime opportunities.
- Why this job: Make a real impact by strengthening client relationships and driving strategic growth.
- Qualifications: Proven account management experience and strong leadership skills.
- Other info: Flexible work environment with opportunities for professional development.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a Senior Account Manager to play a pivotal role in driving client success, operational excellence, and team development. As a Senior Account Manager, you’ll sit at the heart of our client operations—overseeing a portfolio of accounts while mentoring and developing a high-performing account management team. You’ll ensure service excellence, strengthen client partnerships, and identify opportunities for long-term growth.
- Own and maintain accurate client data, health scores, and pipeline visibility.
- Drive strategic account growth through relationship building, retention, and cross-selling.
- Coach and develop Account Managers and Executives to deliver high-quality client communications.
- Oversee support workflows, ensuring efficient triage, escalation handling, and SLA performance.
- Establish and track performance metrics to improve service quality and team output.
Proven experience in account management or client services (tech, media, or managed services preferred). Strong leadership skills with a passion for coaching and developing others. Highly organised with a track record of managing data accuracy and meeting SLAs. Flexible and willing to step up during peak periods.
Bonus: Experience mapping customer journeys in retail or restaurant environments.
Company pension scheme. Private medical insurance (coming soon). Overtime opportunities during peak periods.
Account Managers/Senior Account Manager in London employer: Creative Personnel
Contact Detail:
Creative Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Managers/Senior Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Account Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client base, recent projects, and challenges they face. This will help you tailor your answers and show that you’re genuinely interested in driving client success.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've coached and developed teams in the past. Share specific examples of how you’ve improved service quality or driven account growth through relationship building.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Account Managers/Senior Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Account Manager role. Highlight your account management experience, especially in tech or media, and don’t forget to showcase your leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and how you’ve driven growth in previous roles. Be specific about your achievements and how they relate to the job.
Showcase Your Data Skills: Since managing client data is key for this role, make sure to mention any experience you have with data accuracy and performance metrics. We love candidates who can demonstrate their organisational skills and attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Creative Personnel
✨Know Your Accounts
Before the interview, make sure you research the company’s existing client portfolio. Understand their key accounts and think about how you can drive growth and strengthen those relationships. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Senior Account Manager, you'll be expected to mentor and develop others. Prepare examples of how you've successfully coached team members in the past. Highlight specific situations where your leadership made a difference, as this will demonstrate your capability to lead a high-performing team.
✨Be Data-Driven
Since managing accurate client data is crucial, come prepared with examples of how you've used data to improve service quality or team output. Discuss any tools or metrics you've implemented in previous roles to track performance and enhance client satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around client management and support workflows. Think of scenarios where you had to handle escalations or improve SLA performance, and be ready to discuss your thought process and outcomes.