Sales and Customer Support Agent

London, UK – Office-based at either of our two London locations (W3 0AF or E16 4SA), with flexibility and an expectation to spend time working from both sites as required.

About us

Creative Mobile Technologies UK, as part of the CMT Group, is a dynamic fintech organisation with heart and soul. We are the lifeblood of the iconic yellow and black cab industries, providing innovative payment solutions to drivers across the United States and United Kingdom. We place our customers at the heart of our vision and seek individuals who share our commitment to service excellence, growth, and innovation. Our culture is inclusive, collaborative, and supportive—each team member plays a valued role in driving our mission forward.

Job Summary

CMT London is seeking a high-energy, self-motivated, and relationship-driven Sales and Customer Support Agent to strengthen and expand our engagement with all key stakeholders. This includes drivers, fleet owners, suppliers, and strategic partners. The successful candidate will be a confident communicator, well-presented, and professional, with the initiative to build strong relationships and deliver tangible business growth. This role combines business development, relationship management, and community engagement to help CMT UK deepen its footprint and reputation in the market. This role is well suited to a dynamic individual who is a highly effective salesperson and who naturally engages with stakeholders with a high level of care.

Key Responsibilities

• Actively promote CMT’s payment solutions to taxi drivers, fleet owners, and partner operators, with a clear focus on adoption, retention, and revenue growth.
• Identify sales opportunities through direct engagement, referrals, events, and on-site presence at key locations.
• Confidently present CMT products, features, and value propositions, addressing objections and converting interest into signed customers.
• Support fleet and driver onboarding from initial engagement through to successful activation on the CMT platform.
• Maintain accurate records of leads, customer interactions, and conversions, providing clear visibility of sales activity and outcomes.
• Build, maintain, and nurture long-term relationships with a wide range of stakeholders, including drivers, fleet owners, suppliers, and partners.
• Act as the primary point of contact for key customers and partners, ensuring consistent communication and timely resolution of issues.
• Represent CMT at industry events, workshops, and engagement sessions.
• Gather feedback from all stakeholder groups to inform product improvements and service strategies.
• Foster trust and loyalty across the ecosystem through a proactive and supportive approach.

Customer Support and Relationship Management

• Serve as a trusted, customer-facing representative of CMT, providing responsive, high-quality support to drivers and fleet partners.
• Act as a first point of contact for customer queries, issues, and general support needs, ensuring timely follow-up and resolution.
• Build strong, long-term relationships with customers through consistent communication, reliability, and a service-led mindset.
• Proactively check in with customers post-onboarding to ensure satisfaction, resolve issues early, and reinforce product value.
• Escalate complex technical or operational issues internally, while maintaining ownership of the customer relationship throughout resolution.

Qualifications and Experience

• Prior experience in business development, customer relations, or stakeholder engagement.
• High energy levels, a proactive mindset, and a ‘go-getter’ attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional communication skills and professional presentation.
• Ability to work independently and collaboratively in a working environment.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks, prioritise effectively, and work both independently and as part of a team.
• Positive, proactive, and adaptable attitude in a dynamic environment.
• Full training will be provided.

Compensation and Benefits

• Competitive salary commensurate with experience.
• Collaborative and supportive work environment.
• Opportunities for professional development and career growth.
• The chance to contribute to a market-leading brand.

Application Process

Interested candidates are encouraged to submit their CV and a cover letter outlining their relevant experience and motivation via LinkedIn. We thank all applicants for their interest, but only those selected for an interview will be contacted.