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Location: Ilford, Redbridge, Greater London, United Kingdom
Join the UK\'s Fastest-Growing Toy Retailer!
Are you ready to be part of an exciting journey with the UK\'s fastest-growing toy retailer? We\'re on a mission to become the best-loved toyshop, and we want you to join us as our
Assistant Manager – £29,100 per annum
Location: Ilford, Redbridge, Greater London, United Kingdom
Join the UK\'s Fastest-Growing Toy Retailer!
Are you ready to be part of an exciting journey with the UK\'s fastest-growing toy retailer? We\'re on a mission to become the best-loved toyshop, and we want you to join us as our Assistant Manager in Ilford, Redbridge, Greater London, United Kingdom on a full-time, permanent basis. In this role, you\'ll have the unique opportunity to support your Store Manager while also helping to manage the local Tesco concession.
As our Assistant Manager, you will receive a competitive salary of £29,100 per annum, along with an impressive range of benefits.
Toy retailing is demanding, hands-on, and fast-paced, but it is also fun—every day brings new challenges. To thrive as our Assistant Manager, you must possess a competitive commercial mindset and that essential retail ‘trader\' instinct, excelling in a volume-driven, highly seasonal trading environment.
The Entertainer is a family-run business and the UK\'s largest independent toy retailer, with over 165 locations nationwide. In 2019, we proudly acquired the Early Learning Centre (ELC), further solidifying our commitment to providing exceptional play experiences.
As an ambitious toy retailer, we are expanding our online and high street presence. Our concession spaces in Tesco, M&S, and Matalan enable us to showcase our toys while offering customers our specialist knowledge, toy expertise, and impressive customer service.
Why Join Us as Our Assistant Manager?
We genuinely care about our people, our customers, and the communities we serve. As our Assistant Manager, you\'ll experience a friendly, supportive culture where training and development are prioritised, empowering you to ‘aim higher\' in your retail career.
In return for your hard work and commitment as our Assistant Manager, you\'ll enjoy fantastic benefits such as:
- Flexible access to your pay via MyView PayNow
- Retail Trust benefits, including Virtual GP access
- Birthday leave and 30 days of holiday
- An annual bonus scheme
- Pension salary sacrifice
- Generous toy discounts
- Enhanced maternity and paternity pay
- High street and leisure discounts
- A cycle-to-work scheme
- Life cover
As our Assistant Manager, you will support the Store Manager with the following duties:
- Collaborating with your team to deliver exceptional customer service supported by in-depth product knowledge.
- Assisting your Store Manager in acting as a brand ambassador for our Tesco partners.
- Implementing and executing promotional changes while maintaining excellent merchandising standards on the shop floor.
- Developing and coaching your team to achieve fantastic sales results.
- Building external relationships to effectively market your store and drive sales growth.
We seek a positive, people-focused individual who is genuinely excited about our brand and product ranges. You should be:
- Capable of managing and leading the store team in the absence of your Store Manager, especially during visits to the designated Tesco concession store.
- Tech-savvy and confident with new technology.
- Resilient and adaptable, with the ability to plan and execute operational activities under pressure.
- A strong leader with excellent people skills, capable of driving, developing, and motivating your team to become the best-loved toyshop.
If you\'re a competitive and commercial retailer eager to make a difference, we encourage you to apply today with your up-to-date CV to become our new Assistant Manager!
Join us and help shape the future of play!
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Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
ManagementIndustries
Retail
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Ilford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Creative Lifestyle CIC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Creative Lifestyle CIC!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Creative Lifestyle CIC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Creative Lifestyle CIC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Creative Lifestyle CIC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Creative Lifestyle CIC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
