At a Glance
- Tasks: Lead compliance and complaints coordination to ensure high standards across our schools.
- Company: Join Creative Education Trust, a leader in educational governance and accountability.
- Benefits: Flexible part-time hours, competitive salary, and opportunities for professional development.
- Other info: Collaborative environment with a commitment to continuous improvement and high standards.
- Why this job: Make a real impact on education by promoting transparency and accountability.
- Qualifications: Experience in compliance or complaints handling with strong organisational skills.
The predicted salary is between 32432 - 32432 £ per year.
Location: Home-based with occasional travel to Head Office and Schools within the Trust
Salary: £40,000 Fully Time Equivalent (£32,432 per annum actual salary)
Start Date: ASAP
Contract Type: Permanent
Working Pattern: Part-time – 30 hours per week, ideally worked over 4 days (flexibility to spread across 5 days), 52 weeks per year
About You
As Compliance and Complaints Manager at Creative Education Trust, you’ll play a key role in supporting a culture of accountability, transparency and high standards across our schools. Working closely with the Head of Governance, you’ll lead on complaints coordination, compliance monitoring and operational assurance, helping to ensure consistent, professional and effective practice across the Trust.
Our Ideal Candidate Has:
- Experience of working within compliance, governance, complaints handling or another regulated environment, with a strong understanding of confidentiality and professional standards.
- Excellent organisational skills, with the ability to manage competing priorities, maintain accurate records and oversee multiple compliance processes effectively.
- Confidence in handling sensitive matters with tact, diplomacy and professionalism, alongside strong communication and stakeholder management skills.
- Experience of monitoring compliance activity, identifying risks and supporting continuous improvement across teams or organisations.
- Strong attention to detail and the ability to interpret and apply statutory or regulatory requirements accurately.
- A collaborative and proactive approach, with the ability to build positive working relationships with colleagues across academies and central teams.
- A commitment to high standards, equity and continuous professional development, aligned with the values of Creative Education Trust.
About the Governance Department
The Governance department plays a crucial role in ensuring the effective management, compliance, and strategic direction of the Trust's academies. The governance framework is designed to uphold integrity, accountability, and a commitment to excellence across all schools within the Trust. This framework includes multiple layers such as the Trust Board, Academy Councils, and the Executive Leadership Team, all working collaboratively to oversee financial management, educational performance, compliance assurance, and strategic initiatives. The Governance and Compliance team supports these efforts, ensuring consistency, effective oversight, and adherence to the Trust's Scheme of Delegation.
Compliance and Complaints Manager in City of Westminster employer: Creative Education Trust
At Creative Education Trust, we pride ourselves on fostering a supportive and inclusive work culture that prioritises accountability and high standards. As a Compliance and Complaints Manager, you will benefit from flexible working arrangements, opportunities for professional development, and the chance to make a meaningful impact across our schools. Our commitment to equity and continuous improvement ensures that you will thrive in an environment that values your contributions and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance and Complaints Manager in City of Westminster
✨Tap into Compliance Networks
Join compliance and risk management networks like the Association of Compliance Professionals or local chapters. These communities often share part-time opportunities that might not be advertised widely, plus you'll build connections that could lead to your next gig.
✨Utilise Online Job Boards
Specific job boards like ComplianceCrossing or RiskJobs can help you zero in on part-time roles in compliance. Set up alerts for new listings so you're one of the first to apply—timeliness can really set you apart!
✨Tailor Your Networking Approach
When networking, focus on engaging with compliance professionals on platforms like LinkedIn or attending local industry meetups. Bring up specific laws or recent trends to show off your knowledge and make a memorable impression!
✨Leverage Internships for Part-Time Roles
If you've done an internship in compliance risk, reach out to your past supervisors or colleagues. They often know about part-time openings or can refer you to organisations like Creative Education Trust, potentially speeding up your job search.
We think you need these skills to ace Compliance and Complaints Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Compliance Knowledge:When applying for a part-time role in compliance-risk, make sure your CV highlights any relevant coursework, certifications, or experience in regulatory frameworks. We want to see your understanding of compliance standards and risk management concepts, so don’t be shy about bragging about those modules or training programmes.
Demonstrate Analytical Skills:Compliance and risk roles are all about dealing with data, so be sure to showcase your analytical skills in your application. Include specific examples of how you've used analytical tools or methods to identify risk or ensure compliance in previous roles or projects. Trust us, this will make your application stand out!
Emphasise Your Availability:Since this is a part-time role, it's really important to communicate your availability clearly. In your cover letter, let us know your preferred hours and if you're flexible. This helps us see how you can fit into our team and the schedules we need to cover.
Tailor Your Cover Letter to Show Interest:In your cover letter, show us why you want to work in compliance-risk specifically for Creative Education Trust. Tell us about your passion for helping organisations maintain compliance and how you can contribute to our goals. Personalising this will definitely help make your application more memorable, so take that extra step!
How to prepare for a job interview at Creative Education Trust
✨Understand Regulatory Frameworks
For a role in compliance-risk, it's crucial to have a solid grasp of the relevant regulations and frameworks, like GDPR or anti-money laundering laws. Brush up on these areas, and be ready to discuss how your knowledge applies to scenarios you might face at Creative Education Trust.
✨Prepare Case Studies
Since we’re looking at a part-time gig, interviewers may want to see how you approach real-world problems. Prepare some case studies related to risk assessment or compliance frameworks that showcase your analytical skills and decision-making process. This will help you stand out as someone who's ready to jump into the action.
✨Show Off Your Detail Orientation
In compliance, attention to detail is everything. Bring examples from your past experiences where your diligence made a difference, whether that’s spotting a regulatory oversight or ensuring a process was followed to the letter. We want to highlight how this skill can benefit Creative Education Trust.
✨Connect Your Part-Time Availability
Make it clear how your part-time availability aligns with the needs of Creative Education Trust. Talk about how your time management skills will help you keep on top of tasks and responsibilities, ensuring you can maximise your impact even with part-time hours.
