At a Glance
- Tasks: Support cloud infrastructure and manage incidents in a fast-paced digital agency.
- Company: Join a dynamic digital agency focused on making digital human.
- Benefits: Enjoy hybrid working, private health cover, and a fully stocked kitchen.
- Other info: Flexible environment with opportunities for skill development and social events.
- Why this job: Be at the forefront of technology while solving real-world problems.
- Qualifications: 3 years in technical support or software engineering; strong troubleshooting skills.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a DevOps & Technical Support Engineer to support the Cloud Infrastructure and Tier 2 of our fast-paced digital agency based in Hitchin, Hertfordshire. CDA exists to make digital, human. We’re a full-service digital agency specialising in software development, eCommerce, customer experience and digital marketing. We value simplicity, avoiding complexity and jargon.
This opportunity will see the successful candidate responsible for CDA cloud infrastructure environments and Production incident management, working closely with the Software Development and Operations team.
THE SUCCESSFUL CANDIDATEWe’re looking for a technical, solution-focused individual, with experience in technical support, diagnostics, or software engineering, to join our team on a full-time, permanent basis. This is a hybrid role with dual responsibilities of:
- Support in creating and managing the CDA cloud infrastructure for our Production and Test environments
- Manage incidents reported by the client and providing status updates and resolution plans for delivery to Production
- Strong appetite for latest technology and trends in the industry
- Design, build, and maintain CI/CD pipelines to support rapid and reliable software delivery
- Manage and optimise Linux-based environments, ensuring stability and performance
- Develop automation scripts and tooling using Python and other relevant languages
- Work with AWS / Azure cloud services to architect and support resilient infrastructure
- Implement monitoring, logging, and alerting solutions to ensure system health and availability
- Collaborate with cross-functional teams to embed DevOps best practices across the organisation
- Contribute to security, compliance, and governance initiatives within a regulated environment
- Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
- Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure
- Ensures customer SLA’s/KPIs and quality standards are met
- Communicate with the clients, providing regular updates along with realistic expectations
- Technical background with experience in technical support, diagnostic or software engineering
- Strong troubleshooting, problem-solving, and analytical skills
- Exceptional written and verbal communication skills
- Previous experience in customer-facing technical roles is highly desirable
- Document solutions, FAQs, and internal processes to improve efficiency and knowledge-sharing
- Proactively identify patterns, bugs, or bottlenecks and suggest improvements
- Minimum 3 years’ experience in user journey design
- GCSE’s minimum grade C/4, including English & Maths
- Degree in Graphic Design (or a relevant field)
- Good understanding of Figma and Adobe Creative Suite
- Knowledge in After Effects is a strong bonus, but is not a necessity
- A solid understanding of user experience and UX processes
- Strong understanding of mobile responsive design and mobile experience
- Strong Knowledge of eCommerce CRO
- Strong portfolio demonstrating creativity and ideas across online and offline
- Ability to lead scoping sessions with both internal teams and clients
- Good customer and stakeholder management skills
- Located within a 1-hour commute of Hitchin, Hertfordshire
Salary dependant on skills and experience. Private health and dental cover.
BENEFITSIt’s a fantastic time to join the business. Our employees value the flexible working environment and the chance to develop their skills on a wide variety of interesting projects.
- Hybrid working (after probation)
- Fully refurbished office for 2025
- Great working environment when you’re needed in the office which includes free parking and a fully stocked kitchen with teas, coffee, snacks and more!
- Frequent social events
Please include a cover letter with your CV. Your covering letter should tell us why you’re suitable. We will contact you should you qualify for an interview.
EQUAL OPPORTUNITIESAs a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our passion for making digital human.
RIGHT TO WORKIf your application is successful, and we invite you for an interview/assessment, we’ll need additional information to check you have the right to work in the UK, including a copy of your passport, your National Insurance number and any other relevant proof of your right to work, for example visa or working permits.
DevOps & Technical Support Engineer in Hitchin employer: Creative Digital
CDA is an exceptional employer that fosters a flexible and collaborative work culture, making it an ideal place for a DevOps & Technical Support Engineer to thrive. With a commitment to employee growth through diverse projects and a supportive environment, team members enjoy the benefits of hybrid working, a fully refurbished office, and regular social events, all while contributing to meaningful digital solutions in Hitchin, Hertfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps & Technical Support Engineer in Hitchin
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and contributions. This is a great way to demonstrate your technical prowess and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Mock interviews with friends or using online platforms can help you feel more confident and ready to tackle any tricky questions that come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CDA.
We think you need these skills to ace DevOps & Technical Support Engineer in Hitchin
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight why you're the perfect fit for the DevOps & Technical Support Engineer role. Share specific experiences that showcase your technical skills and problem-solving abilities.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the key skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so make it easy for us to see that connection!
Show Off Your Communication Skills:Since this role involves client interaction, it's crucial to demonstrate your exceptional written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients and team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Creative Digital
✨Know Your Tech Inside Out
Make sure you brush up on the latest technologies and trends in DevOps, especially around CI/CD pipelines, AWS, and Azure. Be ready to discuss your experience with Linux environments and any automation scripts you've developed. This shows you're not just familiar but passionate about the tech you'll be working with.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex troubleshooting cases you've handled. Highlight your analytical skills and how you approached diagnosing issues. This will demonstrate your ability to take ownership of incidents and provide effective solutions, which is crucial for the role.
✨Communicate Clearly and Effectively
Since this role involves client interaction, practice articulating technical concepts in a simple manner. Be ready to explain how you keep clients updated during incident management. Good communication can set you apart, so think about how you can convey your ideas clearly and confidently.
✨Emphasise Team Collaboration
This position requires working closely with cross-functional teams, so be prepared to discuss your experience collaborating with others. Share examples of how you've contributed to embedding DevOps best practices or worked on projects that required teamwork. It’s all about showing you can thrive in a hybrid environment!
