At a Glance
- Tasks: Support cloud infrastructure and manage incidents in a fast-paced digital agency.
- Company: Join a dynamic digital agency focused on making digital human.
- Benefits: Enjoy hybrid working, private health cover, and a fully stocked kitchen.
- Other info: Flexible environment with opportunities for skill development and social events.
- Why this job: Be at the forefront of technology while solving real-world problems.
- Qualifications: 3 years in technical support or software engineering; strong troubleshooting skills.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a DevOps & Technical Support Engineer to support the Cloud Infrastructure and Tier 2 of our fast-paced digital agency based in Hitchin, Hertfordshire. CDA exists to make digital, human. We’re a full-service digital agency specialising in software development, eCommerce, customer experience and digital marketing. We value simplicity, avoiding complexity and jargon.
This opportunity will see the successful candidate responsible for CDA cloud infrastructure environments and Production incident management, working closely with the Software Development and Operations team.
THE SUCCESSFUL CANDIDATE
We’re looking for a technical, solution-focused individual, with experience in technical support, diagnostics, or software engineering, to join our team on a full-time, permanent basis. This is a hybrid role with dual responsibilities of:
- Support in creating and managing the CDA cloud infrastructure for our Production and Test environments
- Manage incidents reported by the client and providing status updates and resolution plans for delivery to Production
KEY DUTIES AND RESPONSIBILITIES – DEVOPS
- Strong appetite for latest technology and trends in the industry
- Design, build, and maintain CI/CD pipelines to support rapid and reliable software delivery
- Manage and optimise Linux-based environments, ensuring stability and performance
- Develop automation scripts and tooling using Python and other relevant languages
- Work with AWS / Azure cloud services to architect and support resilient infrastructure
- Implement monitoring, logging, and alerting solutions to ensure system health and availability
- Collaborate with cross-functional teams to embed DevOps best practices across the organisation
- Contribute to security, compliance, and governance initiatives within a regulated environment
- Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
KEY DUTIES AND RESPONSIBILITIES – TECHNICAL SUPPORT
- Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure
- Ensures customer SLA’s/KPIs and quality standards are met
- Communicate with the clients, providing regular updates along with realistic expectations
- Technical background with experience in technical support, diagnostic or software engineering
- Strong troubleshooting, problem-solving, and analytical skills
- Exceptional written and verbal communication skills
- Previous experience in customer-facing technical roles is highly desirable
- Document solutions, FAQs, and internal processes to improve efficiency and knowledge-sharing
- Proactively identify patterns, bugs, or bottlenecks and suggest improvements
SKILLS AND EXPERIENCE
- Minimum 3 years’ experience in user journey design
- GCSE’s minimum grade C/4, including English & Maths
- Degree in Graphic Design (or a relevant field)
- Good understanding of Figma and Adobe Creative Suite
- Knowledge in After Effects is a strong bonus, but is not a necessity
- A solid understanding of user experience and UX processes
- Strong understanding of mobile responsive design and mobile experience
- Strong Knowledge of eCommerce CRO
- Strong portfolio demonstrating creativity and ideas across online and offline
- Ability to lead scoping sessions with both internal teams and clients
- Good customer and stakeholder management skills
- Located within a 1-hour commute of Hitchin, Hertfordshire
SALARY
Salary dependant on skills and experience. Private health and dental cover.
BENEFITS
It’s a fantastic time to join the business. Our employees value the flexible working environment and the chance to develop their skills on a wide variety of interesting projects.
- Hybrid working (after probation)
- Fully refurbished office for 2025
- Great working environment when you’re needed in the office which includes free parking and a fully stocked kitchen with teas, coffee, snacks and more!
- Frequent social events
HOW TO APPLY
Please include a cover letter with your CV. Your covering letter should tell us why you’re suitable. We will contact you should you qualify for an interview.
EQUAL OPPORTUNITIES
As a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our passion for making digital human.
RIGHT TO WORK
If your application is successful, and we invite you for an interview/assessment, we’ll need additional information to check you have the right to work in the UK, including a copy of your passport, your National Insurance number and any other relevant proof of your right to work, for example visa or working permits.
DevOps & Technical Support Engineer in Hitchin employer: Creative Digital
CDA is an exceptional employer that fosters a flexible and collaborative work culture, making it an ideal place for a DevOps & Technical Support Engineer to thrive. With a commitment to employee growth through diverse projects and a supportive environment, team members enjoy the benefits of hybrid working, a fully refurbished office, and regular social events, all while contributing to meaningful digital solutions in Hitchin, Hertfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps & Technical Support Engineer in Hitchin
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Creative Digital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Creative Digital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Creative Digital!
✨Direct Apply to Creative Digital
Let's not forget to apply directly through the Creative Digital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace DevOps & Technical Support Engineer in Hitchin
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Creative Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Creative Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Creative Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
