At a Glance
- Tasks: Support cloud infrastructure and manage incidents in a fast-paced digital agency.
- Company: Join a dynamic digital agency focused on making digital, human.
- Benefits: Enjoy hybrid working, private health cover, and a fully stocked kitchen.
- Other info: Flexible work environment with opportunities for skill development and social events.
- Why this job: Be at the forefront of tech trends while solving real-world problems.
- Qualifications: 3+ years in technical support or software engineering with strong troubleshooting skills.
The predicted salary is between 63000 - 77000 £ per year.
We are currently recruiting for a Dev Ops & Technical Support Engineer to support the Cloud Infrastructure and Tier 2 of our fast-paced digital agency based in Hitchin, Hertfordshire.
CDA exists to make digital, human.
We’re a full-service digital agency specialising in software development, e Commerce, customer experience and digital marketing.
We value simplicity, avoiding complexity and jargon.
This opportunity will see the successful candidate responsible for CDA cloud infrastructure environments and Production incident management, working closely with
the Software Development and Operations team.
THE SUCCESSFUL CANDIDATE
We’re looking for a technical, solution-focused individual, with experience in technical support, diagnostics, or software engineering, to join our team on a full-time, permanent basis.
This is a hybrid role with dual responsibilities of
- Support in creating and managing the CDA cloud infrastructure for our Production and Test environments
- Manage incidents reported by the client and providing status updates and resolution plans for delivery to Production
- KEY DUTIES AND RESPONSIBILITIES – DEVOPS
- Strong appetite for latest technology and trends in the industry
- Design, build, and maintain CI/CD pipelines to support rapid and reliable software delivery
- Manage and optimise Linux-based environments, ensuring stability and performance
- Develop automation scripts and tooling using Python and other relevant languages
- Work with AWS / Azure cloud services to architect and support resilient infrastructure
- Implement monitoring, logging, and alerting solutions to ensure system health and availability.
- Collaborate with cross-functional teams to embed Dev Ops best practices across the organisation.
- Contribute to security, compliance, and governance initiatives within a regulated environment.
- Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
- KEY DUTIES AND RESPONSIBILITIES – TECHNICAL SUPPORT
- Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure
- Ensures customer SLA’s/KPIs and quality standards are met
- Communicate with the clients, providing regular updates along with realistic expectations
- Technical background with experience in technical support, diagnostic or software engineering.
- Strong troubleshooting, problem-solving, and analytical skills.
- Exceptional written and verbal communication skills.
- Previous experience in customer-facing technical roles is highly desirable
- Own complex troubleshooting cases, diagnosing and resolving issues related to the platform, integrations, and system workflows
- Document solutions, FAQs, and internal processes to improve efficiency and knowledge-sharing
- Proactively identify patterns, bugs, or bottlenecks and suggest improvements
SKILLS AND EXPERIENCE
- Minimum 3 years’ experience in user journey design
- GCSE’s minimum grade C/4, including English & Maths
- Degree in Graphic Design (or a relevant field)
- Good understanding of Figma and Adobe Creative Suite. Knowledge in After Effects is a strong bonus, but is not a necessity
- A solid understanding of user experience and UX processes
- Strong understanding of mobile responsive design and mobile experience
- Strong Knowledge of e Commerce CRO
- Strong portfolio demonstrating creativity and ideas across online and offline
- Ability to lead scoping sessions with both internal teams and clients
- Good customer and stakeholder management skills
- Located within a 1-hour commute of Hitchin, Hertfordshire
- SALARY
- Salary dependant on skills and experience
- Private health and dental cover
BENEFITS
It’s a fantastic time to join the business. Our employees value the flexible working environment and the chance to develop their skills on a wide variety of interesting projects.
- Hybrid working (after probation)
- Fully refurbished office for 2025
- Great working environment when you’re needed in the office which includes free parking and a fully stocked kitchen with teas, coffee, snacks and more!
- Frequent social events
HOW TO APPLY
Please include a cover letter with your CV. Your covering letter should tell us why you’re suitable. We will contact you should you qualify for an interview.
- NO AGENCIES
- EQUAL OPPORTUNITIES
As a business we are committed to the continuous improvement of diversity and equality in the workplace, and we welcome talented individuals from all backgrounds who share our passion for making digital human.
RIGHT TO WORK
If your application is successful, and we invite you for an interview/assessment, we’ll need additional information to check you have the right to work in the UK, including a copy of your passport, your National Insurance number and any other relevant proof of your right to work, for example visa or working permits.
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DevOps & Technical Support Engineer in Hitchin employer: Creative Digital
CDA is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to grow their skills through diverse projects in a supportive environment. With a hybrid working model, a fully refurbished office set to open in 2025, and regular social events, our team enjoys a balanced work-life experience while contributing to innovative digital solutions. Join us in Hitchin, Hertfordshire, where your technical expertise will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps & Technical Support Engineer in Hitchin
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Creative Digital or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Creative Digital.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Creative Digital.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Creative Digital that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace DevOps & Technical Support Engineer in Hitchin
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Creative Digital.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Creative Digital and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Creative Digital
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Creative Digital uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
