At a Glance
- Tasks: Lead a talented UX team to deliver high-quality research and design for top clients.
- Company: Join Creative CX, a dynamic consultancy known for innovation and collaboration.
- Benefits: Enjoy 25 days holiday, personal development plans, and flexible working options.
- Other info: Be part of a vibrant team with opportunities for growth and creativity.
- Why this job: Make a real impact in the UX field while working with exciting brands.
- Qualifications: 8+ years in UX with strong leadership and consultancy experience.
The predicted salary is between 48000 - 72000 £ per year.
Who we are
Founded in 2017, Creative CX is a specialist Experimentation Consultancy.
We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth.
And we help them establish and scale research and experimentation programmes so that every team can experiment everywhere.
We’re lucky to work with fantastic clients such as easyJet, AJBell, Hastings Direct, Heathrow, Primark, Premier Inn, AllClear, M&S, and YOOX Net-A-Porter Group. Helping them innovate and continuously improve through research, analysis, UX Design and Experimentation, and helping them mature and scale their own capabilities.
What is the job?
We’ve already built a strong reputation for high-quality UX Research and Analysis to uncover the biggest opportunities for our clients\' businesses, with a strong UX team of consultants delivering this work. The team also works collaboratively to solve the problems they uncover through evidence-led UX Design and Experimentation.
However, Andy, our current Lead, who heads up the team, who has done an exceptional job these past 5 years, is emigrating to the other side of the world!
So, we’re looking for a replacement Lead UX Consultant to lead the UX team, with 8+ years of practical experience in fast-paced digital environments, preferably with consultancy/agency experience.
It’s important that this person is highly skilled in all UX Research methodologies, plus a strong knowledge of Quant research too, and have leadership and management experience. It will also be useful if they have a good grounding in UX Design.
They’ll work very closely with our Strategy, Development, QA teams and also our management and leadership teams.
This is a hybrid role based in our Central London office with flexibility to work from home for 3-4 days per week.
We need you to
- Lead and line-manage the UX Team
- Ensure that we deliver the highest quality work for our clients using our existing methodologies, frameworks and processes, with the objective of driving maximum impact for our clients’ businesses and their customers.
- Over time, bring your experience, expertise and ideas to enhance our ways of working, so we can continually improve everything we do.
- Work closely with the Strategy and Development Leads on internal projects and initiatives such as new systems, insights libraries, tooling etc.
- Continue to improve how UX empowers experimentation.
- Lead on key projects for our clients, as this is also a hands-on UX role.
- Work with the sales team on proposals and pitches to prospects.
- Run workshops for our clients and internally.
- Provide training and consultancy to our clients to help them improve their own internal capabilities, their set-up and operating model.
- Continue to explore and progress how we integrate AI/LLM’s and Agents into our workflows to improve the quality and efficiency of our work.
You’ll be
- Excellent in front of clients and working closely with client teams.
- Passionate about uncovering customer problems and opportunities through research
- A trusted expert in the field who instils confidence in the team and clients
- A problem finder, solver and fast learner.
- Able to manage multiple projects simultaneously.
- Consultative and strategic in nature.
- Never satisfied with the status quo - always looking to improve and innovate. We’re an experimentation consultancy at heart so trial and error is in our DNA.
- Proactive in your approach to clients and workload.
- Positive in your attitude to challenges and change.
- Able to connect with our values: mutual respect, collaboration, passion for innovation.
You’ll have
- Exemplary communication and client skills.
- Clear examples of how your work has impacted the businesses you’ve worked for and their customers
- Strong project management skills
- A knowledge and a passion for UX, Research, Experimentation, Optimisation, Product and Digital Innovation.
Nice to have
- Strong UX Design & Prototyping capabilities
- Strong proficiency in using behavioural analytics tools and platforms.
- Experience with building Design Systems
- Experience setting up insights libraries for enterprise companies
- Public speaking at events and other thought leadership activities
- Strong proficiency in Product Experimentation
You’ll get
Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team, and you\'ll be part of an exciting, growing consultancy. Some of our benefits include:
- Regular social events and away days, arranged by our social committee
- Coaching, a personal development plan, and a training budget to help you grow
- 25 days’ holiday each year,
- Plus an extra day for every year at Creative CX (up to a max 5)
- An additional day off for your birthday after 3 years of service
- Working abroad policy - option to work outside the UK, allowing you to work from outside the UK while travelling to extend holidays, visit family, or just see more of the world.
- Company contributory pension scheme
- Private Medical Cover
- Life Assurance
- Cycle to Work Scheme
- Gym Membership Scheme
- Charity Payroll - giving before tax
- Perkbox membership - providing discounts and rewards.
Please note: we will only consider applicants who have the legal right to work in the UK, without sponsorship.
Creative CX is an equal opportunity employer. Creative CX recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status as required by applicable law.
Lead UX Consultant / Team Lead in Slough employer: Creative CX
Creative CX is an exceptional employer that fosters a vibrant and collaborative work culture, where innovation and personal growth are at the forefront. With a strong emphasis on employee development through coaching, training budgets, and regular social events, team members are encouraged to thrive both personally and professionally. Located in Central London, the hybrid working model offers flexibility, while the opportunity to work with renowned clients ensures that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Lead UX Consultant / Team Lead in Slough
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Creative CX for a Lead UX Consultant / Team Lead, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Creative CX before they go live!
We think you need these skills to ace Lead UX Consultant / Team Lead in Slough
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead UX Consultant / Team Lead at Creative CX, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Creative CX does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Creative CX. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Creative CX.
How to prepare for a job interview at Creative CX
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Creative CX, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Creative CX might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Creative CX!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Creative CX is looking for.
