At a Glance
- Tasks: Lead a talented UX team to deliver top-notch research and design solutions for exciting clients.
- Company: Join Creative CX, a forward-thinking consultancy with a passion for innovation and collaboration.
- Benefits: Enjoy 25 days holiday, remote work flexibility, and a supportive development culture.
- Other info: Be part of a vibrant team that values creativity, growth, and mutual respect.
- Why this job: Make a real impact by enhancing customer experiences through cutting-edge UX and AI experimentation.
- Qualifications: 8+ years in UX, strong leadership skills, and a passion for research and design.
The predicted salary is between 60000 - 80000 £ per year.
Founded in 2017, Creative CX is a specialist Experimentation Consultancy. We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth. We’re lucky to work with fantastic clients such as easyJet, AJBell, Hastings Direct, Heathrow, Primark, Premier Inn, AllClear, M&S, and YOOX Net-A-Porter Group.
We’ve already built a strong reputation for high-quality UX Research and Analysis to uncover the biggest opportunities for our clients’ businesses, with a strong UX team of consultants delivering this work. The team also works collaboratively to solve the problems they uncover through evidence-led UX Design and Experimentation.
We’re looking for a replacement Lead UX Consultant to lead the UX team, with 8+ years of practical experience in fast-paced digital environments, preferably with consultancy/agency experience. It’s important that this person is highly skilled in all UX Research methodologies, plus a strong knowledge of Quant research too, and ideally with leadership and management experience. A good grounding in UX Design will also be useful.
As a forward-thinking consultancy, we’re experimenting with AI in every aspect of our business, to improve the quality of work and enhance the capabilities that we deliver to our clients. Therefore, the ideal candidate will have experience and expertise in using AI and helping others to adopt this transformative technology in an evidence-based way.
You’ll work very closely with our Strategy, Development, QA teams and also our management and leadership teams. This is a hybrid role based in our Central London office with flexibility to work from home for 3-4 days per week.
We need you to:
- Lead and line-manage the UX Team.
- Ensure that we deliver the highest quality work for our clients using our existing methodologies, frameworks and processes.
- Bring your experience, expertise and ideas to enhance our ways of working.
- Work closely with the Strategy and Development Leads on internal projects and initiatives.
- Continue to improve how UX empowers experimentation.
- Lead on key projects for our clients, as this is also a hands-on UX role.
- Work with the sales team on proposals and pitches to prospect clients.
- Run workshops for our clients and internally.
- Provide training and consultancy to our clients to help them improve their own internal capabilities.
You’ll be:
- Excellent in front of clients and working closely with client teams.
- Passionate about uncovering customer problems and opportunities through research.
- A trusted expert in the field who instils confidence in the team and clients.
- A problem finder, solver and fast learner.
- Able to manage multiple projects simultaneously.
- Consultative and strategic in nature.
- Proactive in your approach to clients and workload.
- Positive in your attitude to challenges and change.
- Passionate and proficient in using AI in the right way.
- Able to connect with our values: mutual respect, collaboration, passion for innovation.
You’ll have:
- Exemplary communication and client skills.
- Clear examples of how your work has impacted the businesses you’ve worked for.
- A knowledge and a passion for UX, Research, Experimentation, Optimisation, Product and Digital Innovation.
Nice to have:
- Strong UX Design & Prototyping capabilities.
- Strong proficiency in using behavioural analytics tools and platforms.
- Experience with building Design Systems.
- Experience setting up insights libraries for enterprise companies.
- Public speaking at events and other thought leadership activities.
- Strong proficiency in Product Experimentation.
You’ll get:
- Regular social events and away days, arranged by our social committee.
- Coaching, a personal development plan, and a training budget to help you grow.
- 25 days’ holiday each year, plus an extra day for every year at Creative CX (up to a max of 5).
- An additional day off for your birthday after 3 years of service.
- Working abroad policy – option to work outside the UK.
- Company contributory pension scheme.
- Private Medical Cover.
- Life Assurance.
- Cycle to Work Scheme.
- Charity Payroll – giving before tax.
If you have the skills and experience we are searching for and you are looking to join a fun and inclusive team, send your CV and covering letter to us. Please note: we only consider applicants with a current legal right to work in the countries in which our positions are based and who do not require sponsorship. Creative CX is an equal opportunity employer.
Lead UX Consultant/Team Lead in London employer: Creative CX Limited
Creative CX is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation and collaboration thrive. With a strong focus on employee growth, we offer tailored coaching, personal development plans, and a generous training budget, alongside competitive benefits such as flexible working arrangements and opportunities to work abroad. Join our talented team in Central London and be part of a forward-thinking consultancy that values creativity and experimentation, empowering you to make a meaningful impact in the world of UX and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Lead UX Consultant/Team Lead in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Creative CX Limited for a Lead UX Consultant/Team Lead, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Creative CX Limited before they go live!
We think you need these skills to ace Lead UX Consultant/Team Lead in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead UX Consultant/Team Lead at Creative CX Limited, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Creative CX Limited does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Creative CX Limited. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Creative CX Limited.
How to prepare for a job interview at Creative CX Limited
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Creative CX Limited, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Creative CX Limited might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Creative CX Limited!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Creative CX Limited is looking for.
