Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.
As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.
We believe that a car park isn't just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.
Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking...even the concrete places!
We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.
The Contact Centre Advisor provides first-line support to customers and users of our apps and digital services, helping those who are experiencing difficulties accessing, navigating or using our services by providing clear guidance and troubleshooting common issues to resolve queries as quickly and effectively as possible.
As a key point of contact for customers, you will deal with a wide range of enquiries — from motorists trying to use one of our digital parking solutions, through to customers querying or disputing a Parking Charge Notice or claim, as well as business clients requiring operational support. Provide first-line support to customers and users of our apps and digital services, resolving queries and troubleshooting common issues.
- Answer incoming calls and emails professionally and efficiently, and undertake outbound calls where required, including follow-ups relating to Parking Charge Notices, claims and other operational matters.
- Deal with a wide range of enquiries, from motorists requiring help using our digital services to customers querying or disputing a Parking Charge Notice or claim.
- Communicate confidently with business clients and client representatives, including where they have questions, concerns or objections regarding our services or operational changes.
- Guide customers through our apps and digital services, providing clear, patient and easy-to-follow instructions.
- Work collaboratively with technical, operational, customer service and client-facing colleagues to ensure issues are investigated and resolved appropriately.
- Develop and maintain a good working knowledge of CCP's apps, systems, services, processes and common troubleshooting solutions.
- Contribute to FAQs, troubleshooting guidance and other support resources by highlighting frequently reported issues and customer feedback.
- Handle customer and company information appropriately and in accordance with company procedures and data protection requirements.
*Excellent customer service skills* – able to provide helpful, professional and solution-focused support to a wide range of customers.
- *Strong technical aptitude* – comfortable using apps and digital technology and able to quickly learn how new systems and applications work.
- *Clear communication* – able to explain app functionality and technical processes in simple, straightforward language without using unnecessary technical terminology.
- *Patience and empathy* – understands that customers may find technology confusing or frustrating and is able to provide support without becoming impatient.
- *Outbound calling confidence – *comfortable proactively contacting customers or clients regarding operational matters, including PCNs, claims or follow-up activity.
- *Active listening *– able to identify what a customer is actually experiencing rather than making assumptions about the problem.
- *Organisation and prioritisation* – able to manage telephone calls, emails, callbacks and outstanding queries effectively in a busy helpdesk environment.
- *A Minimum of 2 years experience in a customer service, helpdesk, contact centre, complains handling, technical support or similar customer-facing role is desirable.
· Experience supporting customers with apps, websites, software or other digital services would be advantageous. - Confident and professional telephone manner.
- Excellent working knowledge of Microsoft Office.
- A proactive, reliable and flexible approach to work.
- Working Pattern - Office-based role in London N3.*
*Opportunities for professional growth and career advancement within the company.
- Comprehensive training and development programs to enhance skills and knowledge.
- No agencies, please.
Every day you'll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.
Ability to commute/relocate:
* London N3: reliably commute or plan to relocate before starting work (required)
Do you have experience in digital customer support—specifically helping end-users with an app, website, or digital service? Do you have experience handling complaints and difficult conversations? Do you have experience with outbound calling and debt collections? similar customer service :
We're Hiring: Contact Centre Advisor - Immediate Start! in London employer: Creative Car Park Ltd
Creative Car Park (CCP) is an exceptional employer, offering a collaborative and supportive work environment in London N3, where employees can thrive and grow professionally. With comprehensive training programs and access to industry-leading technology, CCP empowers its team members to develop their skills while making a meaningful impact on customer experiences. Join a passionate group of colleagues dedicated to delivering outstanding service and be part of an exciting journey in a dynamic, growing business.
