At a Glance
- Tasks: Lead a team to provide excellent visitor service and ensure museum security.
- Company: Join the Holburne Museum, a top regional museum in Bath.
- Benefits: Competitive salary and a vibrant work environment.
- Other info: Flexible hours with opportunities for event management and teamwork.
- Why this job: Be part of a passionate team and enhance visitor experiences.
- Qualifications: Strong communication skills and a proactive attitude.
The predicted salary is between 23809 - 23809 € per year.
You will join a small and enthusiastic team at one of the country’s leading regional museums. As well as providing first class visitor service, the post-holder will be responsible for ensuring the security of the Museum building and its site, and perform front of house duties, including supporting Volunteers, setting up and overseeing events and promoting our programme of activities and exhibitions.
The Visitor Services Team is responsible for providing a warm welcome to all of the Museum’s visitors in addition to ensuring the security of our collection. The hours covered will be 8am to 6pm daily (and 9am to 6pm on Sundays and Bank Holidays) and evenings overseeing our events. Hours will be organised on a rota system to ensure full time cover.
- Visitor Services:
- To ensure that all visitors receive excellent care and service, and to ensure that their experience is enjoyable whilst maximising income generation across all activities for the Museum.
- To lead the volunteer front of house team in their daily tasks.
- To work at the Museum’s main reception desk or shop, to welcome visitors, sell tickets and provide information as appropriate.
- To help maintain the highest standards of visitor service and care.
- To set up facilities to support the needs of our visitors or special groups as required.
- To assist in setting up galleries and learning spaces to support our learning programme, public programme, and venue hire.
- To oversee events at the Museum and keep a photographic record for future promotion.
- To ensure the highest standards of presentation are maintained, including all areas within the museum buildings and the grounds.
- To ensure all email enquiries are dealt with in a timely manner.
- To create promotional material to an agreed specification following communications guidelines.
- To liaise with potential venue hire clients.
- Security and Health and Safety:
- To ensure the security of the building and its contents.
- To undertake procedures for the secure opening up and locking down of the Museum building and site.
- To ensure that the relevant Health and Safety legislation and practices are continually observed and maintained.
- To assist with fire tests and in the event of a fire, with others, the safe evacuation of the building.
- To assist safe access required by service contractors.
- To be on the call-out rota to attend to security alerts during hours of closure.
- Other:
- To undertake such other duties, consistent with the responsibilities of the post as may be required from time to time.
- To be proactive and hands-on in approach where the need arises.
- To support the work of the other departments on occasion as agreed.
Duty Manager (1) in Bath employer: Creative Bath
The Holburne Museum offers a vibrant and supportive work environment where you can thrive as a Duty Manager. With a focus on excellent visitor service and community engagement, employees benefit from opportunities for personal growth, collaboration with enthusiastic volunteers, and the chance to contribute to a leading cultural institution in Bath. Join us to be part of a team that values creativity, inclusivity, and the preservation of our rich heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (1) in Bath
✨Tip Number 1
Get to know the museum! Before your interview, take a stroll around the Holburne Museum and soak in the atmosphere. Familiarising yourself with the exhibits and events will not only impress the interviewers but also help you connect your experience to their needs.
✨Tip Number 2
Show off your people skills! As a Duty Manager, you'll be leading a team and interacting with visitors. Be ready to share examples of how you've provided excellent customer service or managed a team in the past. We want to see your personality shine through!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios, like dealing with a difficult visitor or ensuring safety during an event. Practising these responses can give you the confidence to tackle any curveballs during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at the Holburne Museum. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager (1) in Bath
Some tips for your application 🫡
Show Your Passion for Visitor Service:When writing your application, let us know why you love providing excellent visitor service. Share any experiences you've had that highlight your ability to create a warm and welcoming environment for guests.
Highlight Your Teamwork Skills:Since you'll be working with a small team and leading volunteers, make sure to emphasise your teamwork skills. Tell us about times when you've collaborated effectively with others to achieve a common goal.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the Duty Manager role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Creative Bath
✨Know the Museum Inside Out
Before your interview, take some time to research the Holburne Museum. Familiarise yourself with its exhibitions, history, and visitor services. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team of volunteers. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to motivate others and ensure high standards of service.
✨Emphasise Your Customer Service Experience
The role requires excellent visitor care, so be ready to discuss your previous customer service roles. Share specific instances where you went above and beyond to ensure a positive experience for customers, as this will resonate well with the interviewers.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving skills, especially in security and health and safety situations. Think of scenarios where you had to act quickly or manage a crisis, and be ready to explain your thought process and actions.
