At a Glance
- Tasks: Provide tech support and problem resolution for a leading entertainment agency.
- Company: Join CAA, the top agency in entertainment and sports, known for innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for growth in a dynamic environment.
- Other info: Exciting opportunities for career advancement in a collaborative and inclusive workplace.
- Why this job: Be part of a cutting-edge tech team that shapes the future of entertainment.
- Qualifications: Strong communication skills and technical background required; experience with Microsoft and Apple products preferred.
The predicted salary is between 63000 - 77000 £ per year.
Overview
In this role you will provide global service desk and infrastructure support from our London office, coordinating with engineering teams to resolve incidents and manage IT services. You’ll handle user accounts, device support, and office-buildout deployments while aligning with CAAtech service catalog and regional needs. You will work closely with agents, executives, and tech staff to enable smooth operations and security. This is a hands-on role with visibility across regions and ongoing process improvements. You help shape a reliable, collaborative technology culture at CAA.
Responsibilities
- Provide Service Desk support for EU and APAC regions, with potential travel to offices as needed
- Support incident management across infrastructure and cybersecurity
- Coordinate activities with engineering teams as the primary point of contact
- Administer Active Directory user accounts and machine objects
- Manage Workday user accounts for the London office
- Support Windows 10/11 and macOS environments
- Support iOS and Android devices
- Configure Cisco handsets/softphones via Call Manager and provide media equipment support
- Deliver onsite training for applications used in the London office
- Deploy software via SCCM or JAMF in collaboration with the desktop admin team
- Oversee acquisition/integration processes and new office buildout installations
- Develop in-depth knowledge of CAAtech service catalog and business divisional areas
Key requirements
- Microsoft Exchange, unified communications support
- Experience supporting Apple and Lenovo notebooks/desktops
- Strong troubleshooting with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experience with HP printers/copiers including installations and repairs coordination
- Familiarity with ITIL or MOF processes
- Excellent analytical and problem-solving skills
- Strong verbal and written communications
- Ability to prioritize, coordinate, and meet deadlines
- Ability to work independently and in teams
- Analytical mindset
- Strong communication skills
- Team collaboration
- Microsoft Exchange and unified communications
- Apple and Lenovo hardware support
- Microsoft Office suite proficiency
Regional Office Support Analyst in London employer: Creative Artists Agency
CAA Sports, located in the vibrant city of London, is an exceptional employer that champions a culture of collaboration and innovation within the sports marketing industry. With a commitment to employee growth, CAA offers unique opportunities for professional development alongside a diverse team of passionate sports professionals. The dynamic work environment, coupled with the chance to engage with high-profile clients like Formula 1 and Chelsea FC, makes this role not just a job, but a meaningful career path in a leading global agency.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Office Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Creative Artists Agency values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Creative Artists Agency might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Creative Artists Agency!
✨Direct Apply to Creative Artists Agency
Let's not forget to apply directly through the Creative Artists Agency website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Regional Office Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Creative Artists Agency.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Creative Artists Agency. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Creative Artists Agency
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
