Digital service lead – Discover Creative Careers

Deadline for applications: Monday 21 September 2026, 5pm BST

6-month fixed-term contract: October 2026 – March 2027

Full-time

Reports to: CEO, Creative Access

First interviews: Likely to be held 24/25/28/29 September

Some UK travel may be required. Hybrid/flexible working.

This initial fixed term contract covers a defined and critical phase of the DCC digital service, taking the programme through Year 1 discovery, service design, content development and testing, and towards procurement and mobilisation of the permanent service.

There may be an opportunity to extend the role into Years 2 and 3 of the programme, subject to programme requirements, funding and the future digital operating model.

About Creative Access

Creative Access is the leading organisation working to create equity, diversity and inclusion in the UK creative industries. We provide career-long access, opportunities, support and training to make the creative industries better reflect society. Our mission is to break down the barriers faced by those from historically under-represented groups to accessing and building careers.

About Discover Creative Careers

Creative Access is a delivery partner of Discover Creative Careers (DCC), a major three-year UK-wide programme funded by the Department for Culture, Media and Sport (DCMS) and delivered by a consortium comprising Futures for All, Creative Access and Creative UK (the creative careers collective).

DCC aims to inspire and support young people aged 11–24 to discover the breadth of careers available across the creative industries and take meaningful next steps towards them, with a particular focus on reaching young people from under-represented backgrounds and under-served parts of the UK.

Creative Access leads the programme's digital service, alongside delivery of a significant programme of employability, access and career-development activity.

About the DCC Digital Service

The digital service is intended to become the connective tissue across Discover Creative Careers: helping young people and those who support them to explore creative careers, understand pathways, discover relevant content and opportunities, and move from inspiration towards tangible next steps.

Creative Access is taking a phased approach to developing the digital service. An interim DCC platform launched during the programme's initial mobilisation phase in 2026. Following detailed Phase 2 scoping, we are now developing the longer-term service.

Rather than moving immediately into a major permanent technology build, Year 1 will be used to strengthen and learn from the interim service while undertaking deeper discovery, user research, co-design and service design. In parallel, we will develop and test priority content, user journeys and functionality, including through Discover Creative Careers Month in November 2026.

The evidence generated through this work will inform the specification and procurement of the permanent digital service, with the principal build moving into Year 2.

This means we are looking for someone who can think beyond a website: understanding how content, platforms, technology, social channels, data, opportunities, partners and offline activity combine to create an effective end-to-end service for young people.

The Role

This is a high-impact digital leadership role responsible for taking DCC through the next critical stage of its development.

Over the initial six-month contract, the Digital Service Lead will take the service through:

• Year 1 discovery, user research and service design;
• development and testing of priority user journeys and service propositions;
• Discover Creative Careers Month and other opportunities to test and learn;
• commissioning and evaluation of priority digital content;
• development of the digital product/service roadmap;
• definition of technical, data, content and service requirements;
• preparation and delivery of procurement for the permanent digital service; and
• mobilisation and transition towards Year 2 delivery.

You will be the client-side lead for the digital service, translating an ambitious strategy into a prioritised, evidence-led delivery programme and bringing together specialist expertise as required.

We do not expect you personally to be a user researcher, developer, content producer, technical architect and procurement specialist.

We do expect you to understand how these disciplines fit together, know when specialist expertise is required, commission it effectively and integrate the resulting work into a coherent service.

Key Responsibilities

• Digital service and product leadership
• Discovery and service design
• Content strategy and commissioning
• Measurement, testing and continuous improvement
• Stakeholder, governance and working-group leadership
• Procurement and transition to delivery

Person Specification

We are interested in people who combine digital product/service thinking with strong practical delivery capability.

You do not need to have personally delivered every specialist discipline listed in this job description.

You will, however, need sufficient experience and judgement to identify what expertise is required, commission and coordinate specialists effectively, challenge appropriately and integrate their work into a coherent digital service.

• Significant experience leading the development of user-centred digital services or products, ideally from early discovery through design and delivery.
• Experience overseeing digital content strategy, commissioning or editorial delivery.
• Experience designing or overseeing user research and co-design involving multiple audience groups.
• Strong ability to synthesise research, programme evidence and stakeholder requirements into clear user needs, priorities and recommendations.
• Experience translating strategy, concepts and user journeys into a prioritised product/service roadmap.
• Experience leading complex digital work across multiple organisations, stakeholders and channels.
• Strong understanding of the relationship between UX, content, technology, data and operations.
• Experience managing specialist suppliers and multidisciplinary teams.
• Strong programme leadership skills, including managing priorities, dependencies, risk, budgets and decision-making.
• Experience using evidence, analytics or testing to inform digital product/service decisions.
• Ability to communicate complex digital concepts clearly to senior non-technical stakeholders.
• Strong understanding of accessibility, inclusive design and user-centred practice.
• Experience working with content-rich digital services and multi-channel audience journeys.
• Experience with GOV.UK Service Standard, public-sector discovery and/or agile service development.
• Experience of young people, careers, education, employability or the creative industries.
• Experience designing services for underserved and under-represented audiences.
• Understanding of safeguarding considerations when developing digital services for young people.
• Experience working within a consortium, partnership or other complex multi-stakeholder environment.

Personal Qualities

• Curious, evidence-led and relentlessly user-focused.
• Strategic, but highly practical and delivery-oriented.
• Comfortable working with ambiguity and turning it into structure and momentum.
• Confident enough to challenge assumptions while remaining collaborative and pragmatic.
• Organised and calm under pressure.
• Able to work effectively across organisational boundaries and build trust quickly.
• Strong instinct for audiences, content, storytelling and engagement.
• Commercially and financially aware, with a strong value-for-money mindset.
• Passionate about inclusivity, accessibility and widening access to creative careers.