At a Glance
- Tasks: Build strong relationships with clients and ensure their success using our innovative platform.
- Company: Join a leading AI-native platform company known for its vibrant culture and employee wellbeing.
- Benefits: Enjoy flexible work arrangements, competitive pay, and opportunities for personal growth.
- Other info: Be part of a dynamic team that values creativity and collaboration.
- Why this job: Make a real impact by helping clients achieve their goals with cutting-edge technology.
- Qualifications: 5+ years in customer success with strong communication and CRM experience.
The predicted salary is between 50000 - 60000 £ per year.
Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For: We are seeking passionate, proactive, and results-driven Customer Success Executive to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with Enterprise segment clients across UK&I, Benelux, Nordics markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. The role is based in London, UK with hybrid office attendance.
Responsibilities:
- Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
- Grow customer's portfolio through zero churn and active cross and up-sales.
Requirements:
- 5+ years of experience working with global Enterprise or Corporate segment customers;
- Fluent in English — both verbal and written with executive-level communication.
- Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;
- Experience of managing or overseeing software implementation projects, or customization of corporate software;
- Strong Customer-Centric Communication and Presentations Skills
- Commercial acumen, including negotiation and renewal management
- Excellent time management and efficiency skills
What you should expect from us:
- Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
- Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
- Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
- Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
- Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Executive (UK) in London employer: Creatio
Creatio is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer extensive training and development opportunities, ensuring our team members thrive in their roles. Our hybrid work arrangement promotes a healthy work-life balance, while our commitment to creativity and accountability empowers employees to make a meaningful impact in the Enterprise customer space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (UK) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they help customers succeed. This will not only impress your interviewers but also help you tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 3
Practice your pitch! You need to be able to communicate your value clearly and confidently. Think about your past experiences and how they relate to the role of Customer Success Executive. We want to hear how you can make an impact from day one!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team at Creatio. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Success Executive (UK) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience with Enterprise clients and any relevant CRM or no-code solutions you've worked with. This shows us you understand what we're looking for!
Showcase Your Communication Skills:Since this role involves engaging with C-level executives, it's crucial to demonstrate your strong communication skills. Use clear, concise language in your application and provide examples of how you've successfully communicated with stakeholders in the past.
Highlight Your Problem-Solving Abilities:We love candidates who can turn challenges into opportunities! Share specific instances where you've identified issues early on and implemented solutions that led to successful outcomes for your clients. This will resonate well with our values.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Creatio
✨Know Your Product Inside Out
Before the interview, make sure you dive deep into Creatio's platform and its features. Understand how the AI-native tools work and how they can benefit customers. This knowledge will help you demonstrate your passion and ability to act as a trusted advisor during the interview.
✨Showcase Your Communication Skills
As a Customer Success Executive, strong communication is key. Prepare examples of how you've effectively communicated with C-level executives or managed client relationships in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial in showcasing your fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer-centric approach. Think of specific scenarios where you've turned challenges into opportunities for clients. Be ready to discuss how you’ve handled difficult situations and what strategies you employed to ensure customer satisfaction.
✨Emphasise Your Team Player Attitude
Creatio values collaboration, so highlight your experiences working in teams. Share stories that illustrate your ability to work well with others, contribute ideas, and support your colleagues. This will show that you align with their workplace culture and are ready to make an impact from day one.
