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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and support onboarding for payment solutions.
- Company: Join CreatePay, a leading provider of payment solutions for small to medium-sized businesses.
- Benefits: Enjoy 25 days holiday, casual dress, gym passes, and exciting incentives like overseas trips!
- Why this job: Be part of a dynamic team where your contributions make a real difference every day.
- Qualifications: Experience in customer service or operations, with strong communication and problem-solving skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About CreatePay
At CreatePay, we're a leading provider of payment solutions, dedicated to helping small to medium-sized businesses across the UK streamline and improve their payment processes. Our products are smart, simple, and designed to make life easier for our customers — and that’s exactly the kind of experience we want every interaction with us to deliver.
About the Role
We're looking for a highly agile, solutions-focused Retention and Support Specialist to join our growing Ops team. This isn’t a role for someone who wants to do the same thing every day — we need someone comfortable jumping across multiple areas of the business, from handling customer complaints to working on loyalty, terminal estate, and more. You’ll play a key part in the onboarding journey, ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You’ll also support internal teams, maintain day-to-day operational workflows, and look for smarter, more efficient ways of working wherever possible. We want someone who’s just as comfortable handling data and managing inboxes as they are speaking with customers and solving real-time problems. If you love variety, get a buzz from fixing things, and thrive in a fast-moving environment — this one’s for you.
Key Responsibilities
- Proactively contacting customers to renew contracts and ensure continued service satisfaction.
- Receiving inbound customer service calls and resolving queries efficiently and professionally.
- Managing customer cancellations, identifying reasons, and supporting smooth account closures.
- Support the onboarding of new customers and help get their payment terminals set up smoothly.
- Maintain and update the CRM, including the boarding of new accounts.
- Provide support via shared inboxes and respond to internal/external queries efficiently.
- Liaise with third-party partners to resolve customer issues and ensure SLAs are met.
- Deliver general operational and administrative support across the team.
- Assist with basic reporting and data tracking where needed.
- Identify and suggest areas for operational improvement and process efficiency.
- Support training and upskilling initiatives across the team when required.
What We're Looking For
- Previous experience in an operational or administrative role (preferably in a fast-paced or customer-focused environment).
- Experience working in a card payments or fintech business is a strong plus, but not essential.
- Exceptionally organised with strong attention to detail.
- Comfortable working across multiple systems and tools (CRM experience is a plus).
- A confident communicator, both written and verbal.
- Proactive, adaptable, and comfortable with changing priorities.
- A natural problem-solver who takes ownership and gets things done.
Benefits
- 25 days’ holiday plus Bank Holidays
- Casual dress and relaxed office culture
- Regular incentives – including the chance to earn overseas trips!
- Free CreatePay Rewards access
- Free gym passes
- The chance to work in a fast-growing, supportive team where your impact is genuinely felt
Customer Loyalty Specialist in Milton Keynes employer: CreatePay
Contact Detail:
CreatePay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Specialist in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CreatePay and understanding their products. Show us that you’re not just another candidate; demonstrate how your skills can help improve customer loyalty and support.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve resolved customer issues or improved processes. We love candidates who can think on their feet and bring solutions to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the CreatePay team.
We think you need these skills to ace Customer Loyalty Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Loyalty Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love a proactive approach, so let us know how you’ve made things better for customers or streamlined processes in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CreatePay
✨Know Your Customer Loyalty Stuff
Before the interview, brush up on customer loyalty strategies and how they apply to payment solutions. Familiarise yourself with CreatePay's products and think about how you can enhance customer satisfaction and retention.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Be ready to discuss specific situations where you identified a problem and implemented a solution, especially in fast-paced environments.
✨Be Ready for a Variety of Questions
Since this role involves jumping across multiple areas, expect questions that cover everything from customer service scenarios to operational challenges. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
Bring examples of how you've managed multiple tasks or projects simultaneously. Highlight your experience with CRM systems and how you keep track of customer interactions and data efficiently.