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- Tasks: Manage and optimise the outbound dialler system for our contact centre.
- Company: Join CreatePay, a leader in payment solutions for UK businesses.
- Benefits: Enjoy 25 days holiday, gym passes, and exciting incentives like overseas trips.
- Why this job: Be a key player in our growth and make a real impact on business success.
- Qualifications: 3+ years in dialler management; proficiency with dialler technologies required.
- Other info: This is a full-time role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
CreatePay are a leading provider of payment solutions products, dedicated to helping small to medium sized UK businesses streamline their payment processes. We are currently looking for a driven and adaptable Dialler Operator to join our team. As a Dialler Administrator you will be responsible for the day to day management of our dialling solution and daily reporting associated to the performance of our outbound contact centre. This role will play a vital part in the growth of the business and will support the Growth Team on a day-to-day basis. This is not a general administration role.
Key Responsibilities:
- Manage and optimize the outbound dialler system to maximize contact rates and campaign efficiency.
- Work on process improvements to enhance campaign productivity.
- Ensure compliance with company policies and industry regulations in all campaigns.
- Provide regular reports and updates on campaign performance to the management team.
Success Measures:
- Implementation and execution of outbound dialling strategies.
- Maintain high levels of reporting analysis.
- Achieve all agreed objectives with positively trending relative key performance indicators.
Requirements:
- 3+ years of experience in dialler management or contact centre operations.
- Proficiency with dialler technologies (ConnexAI, or similar platforms).
- Strong understanding of predictive, preview, and power diallers, call centre metrics.
- Experience working with CRM and telephony integrations.
- Ability to analyse large data sets and interpret them to drive strategic decisions.
- Excellent problem-solving, analytical, and decision-making skills, with the ability to adapt in a fast-paced, dynamic environment.
- High attention to detail and a proactive approach to troubleshooting and issue resolution.
- Experience in managing real-time adjustments to optimise agent performance.
Benefits:
- 25 Days Holiday plus Bank Holidays.
- Regular incentives, including overseas trips.
- Free CreatePay rewards access.
- Free Gym passes.
- Free Annual BUPA Health Check.
Dialler Operator employer: CreatePay
Contact Detail:
CreatePay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Operator
✨Tip Number 1
Familiarise yourself with the specific dialler technologies mentioned in the job description, such as ConnexAI. Understanding these platforms will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of call centre metrics and how they relate to campaign performance. Being able to discuss these metrics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed dialler systems or improved campaign productivity in previous roles. Real-life scenarios can showcase your problem-solving skills and adaptability.
✨Tip Number 4
Network with current or former employees of CreatePay if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Dialler Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dialler management or contact centre operations. Emphasise your proficiency with dialler technologies and any specific platforms you've worked with, such as ConnexAI.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Dialler Operator role at CreatePay. Mention how your skills in managing outbound dialler systems and improving campaign productivity align with their needs.
Showcase Analytical Skills: Since the role requires analysing large data sets, include examples of how you've used data to drive strategic decisions in previous positions. This will demonstrate your ability to meet the job's requirements.
Highlight Problem-Solving Abilities: Discuss specific instances where you've successfully resolved issues in a fast-paced environment. This will show CreatePay that you possess the proactive approach they are looking for in a Dialler Operator.
How to prepare for a job interview at CreatePay
✨Know Your Dialler Systems
Familiarise yourself with the specific dialler technologies mentioned in the job description, such as ConnexAI. Be prepared to discuss your experience with predictive, preview, and power diallers, as well as how you've optimised them in previous roles.
✨Showcase Your Analytical Skills
Since the role involves analysing large data sets, be ready to provide examples of how you've used data to drive strategic decisions. Highlight any tools or methods you’ve employed to interpret call centre metrics effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in dialler management and how you resolved them. Emphasise your proactive approach to troubleshooting and your ability to adapt in a fast-paced environment.
✨Understand Compliance and Regulations
Research the compliance requirements relevant to outbound contact centres. Be ready to explain how you ensure adherence to company policies and industry regulations in your previous roles, as this is crucial for the position.
