Dialler Operator

CreatePay Milton Keynes, England, United Kingdom

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CreatePay are a leading provider of payment solutions products, dedicated to helping small to medium sized UK businesses streamline their payment processes. We are currently looking for a driven and adaptable Dialler Operator to join our team. As a Dialler Administrator you will be responsible for the day to day management of our dialling solution and daily reporting associated to the performance of our outbound contact centre. This role will play a vital part in the growth of the business and will support the Growth Team on a day-to-day basis. This is not a general administration role.

Key Responsibilities:

1. Manage and optimize the outbound dialler system to maximize contact rates and campaign efficiency.

2. Work on process improvements to enhance campaign productivity.

3. Ensure compliance with company policies and industry regulations in all campaigns.

4. Provide regular reports and updates on campaign performance to the management team.

Success Measures:

CreatePay are a leading provider of payment solutions products, dedicated to helping small to medium sized UK businesses streamline their payment processes. We are currently looking for a driven and adaptable Dialler Operator to join our team. As a Dialler Administrator you will be responsible for the day to day management of our dialling solution and daily reporting associated to the performance of our outbound contact centre. This role will play a vital part in the growth of the business and will support the Growth Team on a day-to-day basis. This is not a general administration role.

Key Responsibilities:

1. Manage and optimize the outbound dialler system to maximize contact rates and campaign efficiency.

2. Work on process improvements to enhance campaign productivity.

3. Ensure compliance with company policies and industry regulations in all campaigns.

4. Provide regular reports and updates on campaign performance to the management team.

Success Measures:

• implementation and execution of outbound dialling strategies
• Maintain high levels of reporting analysis
• Achieve all agreed objectives with positively trending relative key performance indicators

Requirements

· 3+ years of experience in dialler management or contact centre operations.

· Proficiency with dialler technologies (ConnexAI, or similar platforms).

· Strong understanding of predictive, preview, and power diallers, call centre metrics.

· Experience working with CRM and telephony integrations.

· Ability to analyse large data sets and interpret them to drive strategic decisions.

· Excellent problem-solving, analytical, and decision-making skills, with the ability to adapt in a fast-paced, dynamic environment.

· High attention to detail and a proactive approach to troubleshooting and issue resolution.

· Experience in managing real-time adjustments to optimise agent performance.

Benefits

· 25 Days Holiday plus Bank Holidays

· Regular incentives, including overseas trips

· Free CreatePay rewards access

· Free Gym passes

· Free Annual BUPA Health Check

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

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