At a Glance
- Tasks: Manage enterprise AI tools, licensing, and support while ensuring effective usage across the organisation.
- Company: Join CreateFuture, an AI-native consulting partner with a people-first approach.
- Benefits: Flexible working options, professional growth, and a supportive culture.
- Other info: Great Place to Work-Certified™ with excellent career development opportunities.
- Why this job: Make a real impact by optimising AI tools that shape the future of businesses.
- Qualifications: 2+ years in IT operations or SaaS management, with knowledge of enterprise AI tools.
The predicted salary is between 49500 - 60500 £ per year.
Working at CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference while always putting people first. We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years.
CreateFuture is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row. Join us on our journey. Let’s create tomorrow, together, today.
About the role and team: You’ll own how enterprise AI tools are provisioned, licensed, and supported across CreateFuture — treating AI tools with the same rigour as any other enterprise software, so nothing runs as an ungoverned 'shadow AI' tool. Sitting within our Enterprise TechOps team, you’ll own vendor intake, licensing, access, support, and adoption reporting for AI tools used across the business.
What you’ll be doing:
- Manage vendor and tool intake, licensing, and seat management for enterprise AI tools, and own access provisioning (SSO/OIDC) and offboarding.
- Own tool rationalisation and renewal management, making sure we're not paying for or running duplicate or ungoverned AI tools.
- Provide Tier 1/2 support for AI tool issues, and build internal documentation, training, and enablement content.
- Define and enforce acceptable use policy for enterprise AI tools across the organisation.
- Build licence utilisation reporting, cost-per-seat/tool tracking, and chargeback support that feeds the platform roadmap.
- Act as the single clear owner for each enterprise AI tool, with a governed access path and visible cost and adoption data.
We'd love to talk to you if you:
- Have 2+ years' experience in IT operations, platform engineering, or SaaS/tool operations management.
- Have experience managing enterprise software licensing, vendor relationships, and renewal cycles.
- Have working knowledge of SSO/OIDC and enterprise access provisioning/offboarding workflows.
- Have built cost, utilisation, or chargeback reporting for enterprise software.
- Are comfortable owning end-user support and enablement content, not just backend systems, and ideally have familiarity with enterprise AI tools (Copilot-style assistants, internal AI chat tools).
What we’ll offer you: We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do.
We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed. We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look.
Our hiring process: We try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process. It usually looks like this: Call with our Talent Acquisition Team, Role specific capability interview. Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens.
Inclusion at CreateFuture: We believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work. If you need any adjustments or support during the application process, just let us know. We will do what we can to help. Candidates for this role must be eligible to live and work in the UK.
CreateFuture partners with clients across a range of industries, including gambling, alcohol, commercial insurance, and banking. We look forward to your application!
Enterpise TechOps (contractor) employer: CreateFuture
CreateFuture is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee well-being and professional growth. With flexible working arrangements and opportunities to work on cutting-edge technologies in a collaborative environment, employees are empowered to innovate and excel in their roles. The Manchester office, along with other locations, provides a vibrant setting for team engagement and personal development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterpise TechOps (contractor)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CreateFuture values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CreateFuture might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CreateFuture!
✨Direct Apply to CreateFuture
Let's not forget to apply directly through the CreateFuture website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Enterpise TechOps (contractor)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CreateFuture.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CreateFuture. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CreateFuture
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
