Working at CreateFuture CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference while always putting people first. We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years.CreateFuture is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row. Join us on our journey. Let’s create tomorrow, together, today. About the role and team: We are looking for an experienced TechOps Lead to join us on a contract basis and lead a team of 5+ TechOps engineers on a client engagement. You will own the inflow of work to the team and put standard operational and managed service patterns in place around it, working alongside the client's dedicated incident response and change management teams. Our client operates a regulated, Azure-hosted platform (Java/Spring Boot microservices on RHEL) with 24/7 coverage. The estate has been inherited and is only partly documented. You will bring structure to how work arrives, is triaged and is closed, so that engineers spend their time on root causes and a codified platform instead of firefighting. This is a hands‑on leadership role. You set the operating model, coach the team, and stay technically credible enough to step into an escalation when needed. A key focus is enabling the team to onboard properly and work efficiently: auditing existing challenges, defining practical short‑and long-term roadmaps, driving pragmatic change, and forward thinking on AI and service desk automation. Key responsibilities Work Intake
TechOps Lead Contract in Edinburgh employer: CreateFuture
At CreateFuture, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the rapidly evolving field of AI. Our vibrant work culture encourages continuous learning and professional growth, offering employees the chance to work on cutting-edge projects while enjoying a supportive environment. Located in a dynamic tech hub, we provide unique opportunities for networking and career advancement, making us an ideal choice for those seeking meaningful and rewarding employment.
