At a Glance
- Tasks: Build lasting relationships with clients and enhance their shopping experience.
- Company: Join a prestigious heritage brand on Regent Street.
- Benefits: Full-time role with a dynamic team and opportunities for growth.
- Other info: Energetic, curious individuals who love engaging with clients will thrive here.
- Why this job: Shape the brand's VIC strategy and make a real impact in luxury retail.
- Qualifications: Experience in premium/luxury retail and client relationship management.
The predicted salary is between 30000 - 40000 € per year.
Are you a natural relationship builder, who loves engaging with clients on the sales floor? Are you looking for an opportunity to help shape a brand's VIC strategy?
We are partnering with a beautiful heritage brand on Regent Street looking for an In-store clientelling manager to join their team. You will focus on developing long-term relationships with existing and prospective clients through proactive outreach, CRM strategy, appointments, events and personalised experiences.
Ideally you will come from a premium or luxury background across leather goods, jewellery, watches or fashion. We are looking for someone curious, energetic, who is genuinely motivated by building client loyalty and driving repeat business. The role is shop floor based and you must be available to work full time on a rota basis shifts Monday – Sunday.
- Identify opportunities to re-engage dormant clients through personalised outreach
- Building local and international clients
- Analysing client data to identify opportunities for growth
- Experience with CRM tools e.g. Salesforce or Tulip
- Develop personal outreach strategies e.g. WhatsApp, phone and email
- Hosting appointments, events and private shopping experiences in store
- Creating long term brand loyalty
- Acting as a role model within the store sharing best practice around clienteling
- Collaborating with Head office on client development initiatives
- Monitoring client KPIs including ATV, UPT
- Experience selling premium/luxury leather accessories, jewellery or watches
- Demonstrate success as a top-performing seller in store
- Previous experience within a clientelling, VIC, CRM, or VIP focused role
- Experience shaping the brand’s VIP strategy
- Passion for luxury retail, client experience and brand storytelling
Store Manager Fulltime in London employer: Create Recruitment Specialists Ltd
Join a prestigious heritage brand on Regent Street, where you will thrive in a vibrant work culture that values relationship building and client engagement. As a Store Manager, you will enjoy comprehensive employee growth opportunities, including training in luxury retail and client management strategies, all while working in a dynamic environment that celebrates creativity and collaboration. With a focus on personal development and a commitment to excellence, this role offers a unique chance to shape the brand's VIC strategy and foster long-term client loyalty.
Contact Detail:
Create Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Fulltime in London
✨Tip Number 1
Get to know the brand inside out! Research their history, values, and products. When you walk into that interview, you want to show them you're not just another candidate; you're genuinely passionate about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to the brand. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your clienteling skills! Prepare examples of how you've built relationships in previous roles. Whether it’s through personalised outreach or hosting events, make sure you highlight your experience in creating memorable client experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager Fulltime in London
Some tips for your application 🫡
Show Your Passion for Clienteling:When writing your application, let your enthusiasm for building client relationships shine through. Share specific examples of how you've engaged with clients in the past and how you can bring that energy to our team.
Highlight Relevant Experience:Make sure to emphasise any experience you have in luxury retail or client management. We want to see how your background aligns with our needs, so don’t hold back on showcasing your achievements in similar roles.
Be Personal and Authentic:We love a personal touch! Use your application to tell us about your unique approach to client engagement. Whether it’s through CRM tools or hosting events, show us how you create memorable experiences for clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Create Recruitment Specialists Ltd
✨Know Your Brand Inside Out
Before the interview, make sure you research the heritage brand thoroughly. Understand their values, products, and client base. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Clienteling Skills
Prepare specific examples from your past experiences where you've successfully built relationships with clients. Highlight how you used CRM tools like Salesforce or Tulip to enhance client engagement and loyalty. This will demonstrate your capability in a VIC-focused role.
✨Be Ready to Discuss Strategies
Think about how you would approach developing personal outreach strategies for clients. Be prepared to share ideas on how to re-engage dormant clients and create memorable shopping experiences. This shows your proactive mindset and creativity.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and client experience during the interview. Share what excites you about the industry and how you can contribute to building long-term brand loyalty. Your passion can set you apart from other candidates.
