At a Glance
- Tasks: Build lasting relationships with clients and enhance their shopping experience.
- Company: Join a prestigious heritage brand on Regent Street.
- Benefits: Full-time role with a dynamic team and opportunities for growth.
- Other info: Energetic, curious individuals who love engaging with clients will thrive here.
- Why this job: Shape the brand's VIP strategy and make a real impact in luxury retail.
- Qualifications: Experience in premium/luxury retail and client relationship management.
The predicted salary is between 35000 - 45000 € per year.
Are you a natural relationship builder, who loves engaging with clients on the sales floor? Are you looking for an opportunity to help shape a brand's VIC strategy?
We are partnering with a beautiful heritage brand on Regent Street looking for an In-store clientelling manager to join their team. You will focus on developing long-term relationships with existing and prospective clients through proactive outreach, CRM strategy, appointments, events and personalised experiences.
Ideally you will come from a premium or luxury background across leather goods, jewellery, watches or fashion. We are looking for someone curious, energetic, who is genuinely motivated by building client loyalty and driving repeat business. The role is shop floor based and you must be available to work full time on a rota basis shifts Monday – Sunday.
- Identify opportunities to re-engage dormant clients through personalised outreach
- Building local and international clients
- Analysing client data to identify opportunities for growth
- Experience with CRM tools e.g. Salesforce or Tulip
- Develop personal outreach strategies e.g. WhatsApp, phone and email
- Hosting appointments, events and private shopping experiences in store
- Creating long term brand loyalty
- Acting as a role model within the store sharing best practice around clienteling
- Collaborating with Head office on client development initiatives
- Monitoring client KPIs including ATV, UPT
- Experience selling premium/luxury leather accessories, jewellery or watches
- Demonstrate success as a top-performing seller in store
- Previous experience within a clientelling, VIC, CRM, or VIP focused role
- Experience shaping the brand’s VIP strategy
- Passion for luxury retail, client experience and brand storytelling
Retail Store Manager, Full Time in London employer: Create Recruitment Specialists Ltd
Join a prestigious heritage brand on Regent Street, where you will thrive in a vibrant work culture that values relationship building and client engagement. As a Retail Store Manager, you will benefit from comprehensive training and development opportunities, allowing you to grow your career in the luxury retail sector while enjoying a supportive team environment that celebrates success and innovation. With a focus on personalised client experiences and a commitment to excellence, this role offers a unique chance to make a meaningful impact in a dynamic and stylish setting.
Contact Detail:
Create Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager, Full Time in London
✨Tip Number 1
Get to know the brand inside out! Research their history, values, and products. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely passionate about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to the brand. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your clienteling skills! Prepare examples of how you've built relationships in previous roles. Whether it’s through personalised outreach or hosting events, make sure you highlight your experience in creating memorable client experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Store Manager, Full Time in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for premium products and client engagement. We want to see how you connect with the brand's values.
Highlight Your Clienteling Experience:Make sure to emphasise any previous roles where you've built strong client relationships. Use examples that showcase your ability to drive repeat business and loyalty. We’re keen on seeing how you’ve made a difference in past positions!
Be Data-Driven:If you've worked with CRM tools like Salesforce or Tulip, shout about it! Mention how you've used data to identify growth opportunities and improve client experiences. We love candidates who can blend creativity with analytics.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specifics of this role. Show us that you understand the brand and its VIC strategy. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Create Recruitment Specialists Ltd
✨Know Your Brand Inside Out
Before the interview, dive deep into the heritage brand's story, values, and product range. Understanding their unique selling points will help you connect your experience with their vision, showing that you're genuinely interested in the role.
✨Showcase Your Clienteling Skills
Prepare specific examples of how you've built long-term relationships with clients in previous roles. Highlight your experience with CRM tools like Salesforce or Tulip, and be ready to discuss how you've used data to drive client engagement and loyalty.
✨Be Ready to Discuss Personalisation
Think about how you can create personalised experiences for clients. Bring ideas on outreach strategies, such as using WhatsApp or hosting exclusive events, and demonstrate your creativity in enhancing client relationships.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and client experience during the interview. Share stories that reflect your passion for the industry, and how you’ve successfully engaged clients in a premium environment, making you the perfect fit for the role.
