At a Glance
- Tasks: Build lasting relationships with clients and enhance their shopping experience.
- Company: Join a prestigious heritage brand on Regent Street.
- Benefits: Full-time role with flexible shifts and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal growth and brand storytelling.
- Why this job: Shape the brand's VIP strategy and drive client loyalty in luxury retail.
- Qualifications: Experience in premium/luxury sales and a passion for client engagement.
The predicted salary is between 35000 - 45000 € per year.
Are you a natural relationship builder, who loves engaging with clients on the sales floor? Are you looking for an opportunity to help shape a brand's VIC strategy? We are partnering with a beautiful heritage brand on Regent Street looking for an In-store clientelling manager to join their team. You will focus on developing long-term relationships with existing and prospective clients through proactive outreach, CRM strategy, appointments, events and personalised experiences.
Ideally you will come from a premium or luxury background across leather goods, jewellery, watches or fashion, with a proven track record as a top-performing salesperson. We are looking for someone curious, energetic, who is genuinely motivated by building client loyalty and driving repeat business. This is a role where personality and energy matters just as much as experience.
The role is shop floor based and you must be available to work full time on a rota basis shifts Monday – Sunday.
Are you passionate about:
- Driving repeat spend and client retention
- Identifying opportunities to re-engage dormant clients through personalised outreach
- Building local and international clients
- Proactively recruiting and developing new clients
- Analysing client data to identify opportunities for growth
- Experience with CRM tools e.g. Salesforce or Tulip
- Able to identify clients with spending ability
- Developing personal outreach strategies e.g. WhatsApp, phone and email
- Hosting appointments, events and private shopping experiences in store
- Creating long term brand loyalty
- Acting as a role model within the store sharing best practice around clienteling
- Collaborating with Head office on client development initiatives
- Monitoring client KPIs including ATV, UPT
About your experience:
- Experience selling premium/luxury leather accessories, jewellery or watches
- Demonstrate success as a top-performing seller in store
- Previous experience within a clientelling, VIC, CRM, or VIP focused role
- Evidence of driving repeat business
- Strong understanding of client segmentation
- Confidence approaching clients proactively
- Experience shaping the brand’s VIP strategy
- Highly organised, entrepreneurial with a relationship led approach
- Passion for luxury retail, client experience and brand storytelling
If this sounds like you please do not hesitate to reach out, we look forward to hearing from you!
In Store Clientelling Manager in City of London employer: Create Recruitment Specialists Ltd
Join a prestigious heritage brand on Regent Street, where your passion for luxury retail and client engagement will thrive. We offer a vibrant work culture that values relationship building, with opportunities for personal and professional growth through innovative client strategies and events. Enjoy the unique advantage of working in a prime location, surrounded by a team that celebrates creativity and excellence in clientelling.
Contact Detail:
Create Recruitment Specialists Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land In Store Clientelling Manager in City of London
✨Tip Number 1
Get to know the brand inside out! Research their history, values, and products. When you walk into that interview, you want to show them you're not just another candidate; you're genuinely passionate about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to the brand. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your personality! In a client-facing role like this, they want to see your energy and enthusiasm. Be yourself during interviews and let your passion for clientelling shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace In Store Clientelling Manager in City of London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for building client relationships, as this role is all about connecting with people.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury retail or clienteling. We’re looking for someone who has a proven track record, so don’t be shy about showcasing your achievements and how they relate to the role.
Be Specific About Your Skills:Mention any CRM tools you’ve used, like Salesforce or Tulip, and how you’ve leveraged them to drive client engagement. We love details, so give us examples of how you've used data to enhance client experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Create Recruitment Specialists Ltd
✨Know Your Brand Inside Out
Before the interview, make sure you research the heritage brand thoroughly. Understand their values, history, and product offerings. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built long-term client relationships. Highlight specific strategies you used to engage clients and drive repeat business, as this is crucial for the In-store Clientelling Manager role.
✨Demonstrate Your CRM Knowledge
Familiarise yourself with CRM tools like Salesforce or Tulip. Be ready to discuss how you've used these tools in previous roles to analyse client data and develop outreach strategies. This will show that you're equipped to handle the responsibilities of the position.
✨Bring Your Energy and Personality
Since personality and energy are key for this role, be yourself during the interview! Show enthusiasm for luxury retail and client experience. Engage with your interviewer as if they were a client, demonstrating your natural ability to connect and build rapport.
