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For Companies At a Glance
- Tasks: Support patients through their fertility journey with empathy and exceptional service.
- Company: Join CREATE Fertility, a leading fertility group known for compassionate care.
- Benefits: Meaningful work, supportive team culture, and opportunities for personal development.
- Other info: Fast-paced environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in people's lives during their most important moments.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At CREATE Fertility and IVI UK, we support people through one of the most important and emotional journeys of their lives. As part of one of the world’s leading fertility groups, we combine world-class clinical expertise with genuinely compassionate care, helping thousands of patients across the UK access innovative fertility treatment tailored to them. Our clinics are known for pioneering Natural and Mild IVF approaches, offering safer and gentler treatment options alongside advanced fertility services including IVF, IUI, ICSI and fertility preservation. Above all, we believe exceptional patient care starts with exceptional people.
The Opportunity
We are looking for a highly personable, organised and emotionally intelligent Patient Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced, people-focused environment and takes pride in delivering outstanding customer experiences. You do not need fertility experience to apply. What matters most is your ability to build trust, communicate with empathy, manage multiple priorities and provide a high level of care and service throughout every interaction. You will play a key role in supporting new patients from their first enquiry through to treatment, becoming a trusted point of contact throughout their journey. This is a role for someone who genuinely enjoys helping people, while also being motivated by performance, accountability and delivering excellent outcomes.
What You’ll Be Doing
- Supporting patients throughout their treatment journey, from initial enquiry through to treatment completion
- Delivering a warm, professional and high-quality experience across every patient interaction
- Managing appointments, bookings and patient communications efficiently and accurately
- Acting as a key point of contact for patients, providing guidance, reassurance and support
- Working closely with clinical teams to ensure a seamless patient experience
- Proactively identifying and resolving issues to maintain exceptional service standards
- Managing multiple patient journeys simultaneously while maintaining attention to detail
- Working towards individual and team KPIs focused on patient experience, conversion and retention
- Ensuring all processes are compliant with HFEA regulations and internal protocols
What We’re Looking For
Essential Experience
- Minimum 2 years’ experience in a customer-facing or service-driven role
- Experience working in a fast-paced environment where delivering exceptional service is essential
- Proven ability to manage difficult or sensitive conversations professionally and empathetically
- Strong organisational skills with the ability to multitask effectively
- Confident communication skills, both written and verbal
- Comfortable working towards targets, KPIs or performance measures
We’d Particularly Love To Hear From People With Backgrounds In:
- Private healthcare
- Hospitality or luxury service environments
- Airline or travel industries
- Membership or client services
- Retail leadership or premium customer experience roles
- Patient-facing healthcare support roles
Personal Qualities
- Warm, compassionate and emotionally intelligent
- Calm under pressure
- Highly organised and proactive
- Positive, resilient and solutions-focused
- Passionate about helping people during important life moments
Why Join Us?
- Work for one of the world’s leading fertility groups
- Be part of a genuinely meaningful patient journey
- Supportive and collaborative team culture
- Opportunity to develop within a growing healthcare organisation
- A role where empathy and high performance are equally valued
Patient Coordinator employer: CREATE Fertility
Contact Detail:
CREATE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Get to know the company inside out! Research CREATE Fertility and IVI UK, their values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice your communication skills! As a Patient Coordinator, you'll need to connect with people on an emotional level. Role-play with friends or family to get comfortable handling sensitive conversations and showcasing your empathy.
✨Tip Number 3
Be proactive during interviews! Think of questions you can ask about the role and the team dynamics. This shows you're not just there to answer questions but are also keen to engage and understand how you can contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to embark on this meaningful journey with us.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you're passionate about helping people, especially in a role like Patient Coordinator.
Tailor Your Experience: Make sure to highlight your relevant experience, even if it’s not directly in healthcare. We’re looking for skills from customer service or hospitality that show you can handle sensitive conversations and multitask like a pro!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CREATE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research CREATE Fertility and IVI UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their compassionate team.
✨Showcase Your People Skills
As a Patient Coordinator, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed sensitive conversations or provided exceptional customer service. Highlight your emotional intelligence and how it can benefit patients during their journey.
✨Demonstrate Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage multiple priorities and keep track of various patient journeys. You might even want to bring a planner or digital tool that you use to stay organised, as this can visually demonstrate your skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and empathy. Think about potential challenges a Patient Coordinator might encounter and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.