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For Companies At a Glance
- Tasks: Support patients through their fertility journey with empathy and exceptional service.
- Company: Join CREATE Fertility, a leading fertility group known for compassionate care.
- Benefits: Collaborative team culture, career development opportunities, and meaningful work.
- Other info: Fast-paced environment with a focus on patient experience and support.
- Why this job: Make a real difference in people's lives during their most important moments.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At CREATE Fertility and IVI UK, we support people through one of the most important and emotional journeys of their lives. As part of one of the world’s leading fertility groups, we combine world-class clinical expertise with genuinely compassionate care, helping thousands of patients across the UK access innovative fertility treatment tailored to them. Our clinics are known for pioneering Natural and Mild IVF approaches, offering safer and gentler treatment options alongside advanced fertility services including IVF, IUI, ICSI and fertility preservation. Above all, we believe exceptional patient care starts with exceptional people.
The Opportunity
We are looking for a highly personable, organised and emotionally intelligent Patient Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced, people-focused environment and takes pride in delivering outstanding customer experiences. You do not need fertility experience to apply. What matters most is your ability to build trust, communicate with empathy, manage multiple priorities and provide a high level of care and service throughout every interaction. You will play a key role in supporting new patients from their first enquiry through to treatment, becoming a trusted point of contact throughout their journey. This is a role for someone who genuinely enjoys helping people, while also being motivated by performance, accountability and delivering excellent outcomes.
What You’ll Be Doing
- Supporting patients throughout their treatment journey, from initial enquiry through to treatment completion
- Delivering a warm, professional and high-quality experience across every patient interaction
- Managing appointments, bookings and patient communications efficiently and accurately
- Acting as a key point of contact for patients, providing guidance, reassurance and support
- Working closely with clinical teams to ensure a seamless patient experience
- Proactively identifying and resolving issues to maintain exceptional service standards
- Managing multiple patient journeys simultaneously while maintaining attention to detail
- Working towards individual and team KPIs focused on patient experience, conversion and retention
- Ensuring all processes are compliant with HFEA regulations and internal protocols
What We’re Looking For
Essential Experience
- Minimum 2 years’ experience in a customer-facing or service-driven role
- Experience working in a fast-paced environment where delivering exceptional service is essential
- Proven ability to manage difficult or sensitive conversations professionally and empathetically
- Strong organisational skills with the ability to multitask effectively
- Confident communication skills, both written and verbal
- Comfortable working towards targets, KPIs or performance measures
We’d Particularly Love To Hear From People With Backgrounds In:
- Private healthcare
- Hospitality or luxury service environments
- Airline or travel industries
- Membership or client services
- Retail leadership or premium customer experience roles
- Patient-facing healthcare support roles
Personal Qualities
- Warm, compassionate and emotionally intelligent
- Calm under pressure
- Highly organised and proactive
- Positive, resilient and solutions-focused
- Passionate about helping people during important life moments
Why Join Us?
- Work for one of the world’s leading fertility groups
- Be part of a genuinely meaningful patient journey
- Supportive and collaborative team culture
- Opportunity to develop within a growing healthcare organisation
- A role where empathy and high performance are equally valued
Patient Coordinator in London employer: CREATE Fertility
Contact Detail:
CREATE Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research CREATE Fertility and IVI UK, their values, and their approach to patient care. This will help you tailor your conversations and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice your communication skills! Since the role is all about building trust and providing support, think about how you can convey empathy and professionalism in your interactions. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at CREATE Fertility and IVI UK.
We think you need these skills to ace Patient Coordinator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping people and your commitment to exceptional service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles. Even if it’s not in healthcare, we value skills from hospitality or retail that demonstrate your ability to manage sensitive conversations and provide top-notch service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that showcase your organisational skills. Remember, attention to detail is key in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity with CREATE Fertility and IVI UK.
How to prepare for a job interview at CREATE Fertility
✨Know the Company Inside Out
Before your interview, take some time to research CREATE Fertility and IVI UK. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their compassionate team.
✨Showcase Your People Skills
As a Patient Coordinator, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed sensitive conversations or provided exceptional customer service. Highlight your emotional intelligence and how it can benefit patients during their journey.
✨Demonstrate Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you manage multiple priorities and keep track of various patient journeys. You might even want to share specific tools or methods you use to stay on top of your tasks.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a distressed patient or a scheduling conflict. Think through potential scenarios and formulate your responses, focusing on empathy, problem-solving, and maintaining high service standards.