Medical Receptionist (London)

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF, meaning gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

ROLE PURPOSE

Reporting into the Clinic Manager, you will use your experience and skills in administration of facilities for the benefit of the organisation whilst improving your knowledge and experience. Bringing strong procurement, negotiation and interpersonal skills to support Create's daily operations.

Duties and Objectives

• Greeting and looking after the needs of Patients attending Create and abc treatments ensuring visitors have an excellent experience of the clinic.
• Responsible for administrative tasks that ensure the smooth running of the clinic.
• Communication and courtesy calls via phone/email with patients during their patient journey.
• Managing telephone and email enquiries.
• Resolving patients' financial queries and processing payments.
• Taking and managing client bookings, dealing with confidential information.
• Supporting the doctors and clinical team on projects.
• Processing sales invoices.
• Setting up new patient accounts.
• Producing letters to GPs involving medical terminology.
• Reporting around treatment numbers, billing and reconciliations.
• Ensuring orders are placed and received in a timely manner.
• Booking taxis and couriers.

Qualifications, Experience / Personal Specification

• Attention to detail.
• Strong computer and processing skills.
• Strong organisational skills.
• Able to work well individually and as part of a team.
• Well organised with a methodical approach to work.
• Able to work to deadlines.
• Ability to be sympathetic and empathetic.

The post holder must maintain the confidentiality of information about patients, clients, staff.

WORKING PATTERNS

This is a full-time, permanent position. The role will be based at our St Paul's, London clinic.

EDUCATION AND EXPERIENCE

• Customer service and sales experience, preferably within the healthcare sector.
• Strong ability to prioritise and manage competing demands in a fast-paced environment.
• Verifiable record of the management and delivery of operational, financial, and quality KPI.
• Competence in working both independently and as part of a wider team.

Employment is subject to status to work in the UK and 2 satisfactory references and a clean DBS.

CREATE Fertility is an Equal Opportunities Employer

BENEFITS:

• 25 days holiday plus a day off on your birthday.
• Increasing annual leave for every full year worked up to 30 days (includes birthday).
• Perkbox (employee platform – discounts in shops, cinemas etc.).
• Pension Scheme.
• Cycle to work Scheme.
• Private healthcare.
• Life insurance (4 times your salary).
• Season ticket loan.
• Discounted IVF treatment (after 2 years' service).

WE KINDLY REQUEST NO AGENCY INVOLVEMENT.