At a Glance
- Tasks: Welcome patients, manage bookings, and ensure smooth clinic operations.
- Company: Join a leading fertility specialist group dedicated to innovative healthcare.
- Benefits: Enjoy 25 days holiday, private healthcare, and discounts on IVF treatments.
- Other info: Full-time role in a dynamic London clinic with excellent career growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.
Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.
Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.
ROLE PURPOSE
Reporting into the Clinic Manager you will use your experience and skills in administration of facilities for the benefit of the organisation whilst improving your knowledge and experience. Bringing strong procurement, negotiation and interpersonal skills to support Create’s daily operations.
Duties and Objectives
- Greeting and looking after the needs of Patients attending Create treatments ensuring visitors have an excellent experience of the clinic.
- Responsible for administrative tasks that ensure the smooth running of the clinic
- Communication and courtesy calls via phone/email with patients during their patient journey
- Managing telephone and email enquiries
- Resolving patients’ financial queries and processing payments.
- Taking and managing client bookings, dealing with confidential information
- Supporting the doctors and clinical team on projects
- Processing sales invoices
- Setting up new patient accounts
- Producing letters to GPs involving medical terminology.
- Reporting around treatment numbers, billing and reconciliations
- Ensuring orders are placed and received in a timely manner.
- Booking taxis and couriers
Qualifications, Experience / Personal Specification
- Attention to detail
- Strong computer and processing skills
- Strong organisational skills
- Able to work well individually and as part of a team
- Well organised with a methodical approach to work
- Able to work to deadlines
- Ability to be sympathetic and empathetic.
- The post holder must maintain the confidentiality of information about patients, clients, staff
WORKING PATTERNS
This is a full-time, permanent position. The role will be based our St Paul’s, London clinic.
EDUCATION AND EXPERIENCE
- Customer service and sales experience, preferably within the healthcare sector
- Strong ability to prioritise and manage competing demands in a fast paced environment
- Verifiable record of the management and delivery of operational, financial, and quality KPI
- Competence in working both independently and as part of a wider team
Employment is subject to status to work in the UK and 2 satisfactory references and a clean DBS.
CREATE Fertility is an Equal Opportunities Employer
BENEFITS
Our benefits package includes:
- 25 days holiday plus a day off on your birthday
- Increasing annual leave for every full year worked up to 30 days (includes birthday)
- Perkbox (employee platform – discounts in shops, cinemas etc.)
- Pension Scheme
- Cycle to work Scheme
- Private healthcare
- Life insurance (4 times your salary)
- Season ticket loan
- Discounted IVF treatment (after 2 years’ service)
WE KINDLY REQUEST NO AGENCY INVOLVEMENT
#J-18808-LjbffrMedical Receptionist in London employer: CREATE Fertility
CREATE Fertility in Wilmslow offers an exceptional work environment for a Senior IVF & Reproductive Medicine Consultant, where you will be part of a dedicated team committed to delivering outstanding patient care. With a focus on employee growth, the clinic provides opportunities for professional development alongside attractive benefits such as private healthcare and a pension scheme, ensuring a rewarding career in a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CREATE Fertility.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CREATE Fertility.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CREATE Fertility, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CREATE Fertility.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CREATE Fertility.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CREATE Fertility. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CREATE Fertility. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CREATE Fertility
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CREATE Fertility’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
