Clinic Manager - Aesthetic Medical Clinic

At CREATE Fertility we support women in their journey to motherhood. As pioneers of Natural and Mild IVF treatments, we aim to work with a women’s own eggs and to minimise the need for extensive drug therapies. For us, it’s all about the quality of eggs, not the quantity, to deliver the best possible outcomes for both mothers and babies. We are hiring an exceptional Clinic Manager for our Leeds Clinic with the key purpose of delivering exceptional patient services and outcomes alongside the broader team, while championing our core values at CREATE Fertility. Through delivering first class healthcare services consistently, this leadership role is key for us to achieve both our clinical objectives and financial targets. Ability to execute a robust and rigorous process in clinic, monitoring performance, reporting on progress and developing contingency plans when required. Ensuring that monthly and annual targets are exceeded, with contingency plans and intervention where financial or quality is \’off trajectory\’ Maximising the financial performance through the client sales funnel. Optimise the efficient use of staff, facilities equipment, supplies, equipment consumables and support services Use central and local reports to monitor team performance against performance targets Effectively lead and manage the clinic support and admin teams to ensure a consistent delivery of high-quality service and performance. Performance management – staff receive appropriate feedback where performance is not in line with requirements and remedial plans are implemented, with escalation through capability or disciplinary processes as necessary Training and development – staff are trained and developed so that they can carry out their current and future roles. In particular that all mandatory training is completed Motivation – staff receive regular feedback on good performance Retention – maximise retention of staff by a creating an exemplary environment Recruitment – staff with the appropriate skills and experience are appointed Responsible for effective and efficient facilities and building management Manage complaints effectively Meet or exceed financial targets and KPIs for revenue and cost management. Ensure team performance targets are met and promptly address any issues. Foster staff development and retention through effective training and feedback. Maintain optimal operational efficiency in resource and facilities management. Performance Management : Skills in monitoring, reporting, and managing performance, with the capability to develop and implement contingency plans. Financial Acumen : Understanding of budgetary management, P&L accounts, and financial performance optimisation. Operational Efficiency : Skills in resource management, maximising capacity, and ensuring efficient use of staff, facilities, and equipment. Leadership and Team Management : Strong leadership qualities, capable of motivating and managing teams, providing feedback and fostering a positive work environment. Regulatory Compliance : Knowledge of statutory policies and regulations, including HR, health and safety, CQC and HFEA requirements. Change Management : Minimum of three years of management experience in private health, beauty/spa, hospitality, retail, or service sectors. Excellent people management skills, with a track record of building and leading high-performing teams. Experience with P&L accounts or budgetary management for cost control. Good understanding of statutory policies, including HR and health and safety. Demonstrated drive, determination, and the ability to navigate daily management challenges. Experience with CQC policies and procedures is a distinct advantage.