At a Glance
- Tasks: Support patients through their fertility journey with empathy and exceptional service.
- Company: Join CREATE Fertility, a leading fertility group known for compassionate care.
- Benefits: Meaningful work, supportive team culture, and opportunities for personal development.
- Other info: Ideal for those from hospitality, travel, or healthcare backgrounds.
- Why this job: Make a real difference in people's lives while thriving in a fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
At CREATE Fertility and IVI UK, we support people through one of the most important and emotional journeys of their lives.
As part of one of the world’s leading fertility groups, we combine world-class clinical expertise with genuinely compassionate care, helping thousands of patients across the UK access innovative fertility treatment tailored to them.
Our clinics are known for pioneering Natural and Mild IVF approaches, offering safer and gentler treatment options alongside advanced fertility services including IVF, IUI, ICSI and fertility preservation.
Above all, we believe exceptional patient care starts with exceptional people.
The Opportunity
We are looking for a highly personable, organised and emotionally intelligent Patient Coordinator to join our team in Sollihull, Birmingham.
This role is ideal for someone who thrives in a fast-paced, people-focused environment and takes pride in delivering outstanding customer experiences.
You do not need fertility experience to apply.
What matters most is your ability to build trust, communicate with empathy, manage multiple priorities and provide a high level of care and service throughout every interaction.
You will play a key role in supporting new patients from their first enquiry through to treatment, becoming a trusted point of contact throughout their journey.
This is a role for someone who genuinely enjoys helping people, while also being motivated by performance, accountability and delivering excellent outcomes.
- What You’ll Be Doing
- Supporting patients throughout their treatment journey, from initial enquiry through to treatment
- completion
- Delivering a warm, professional and high-quality experience across every patient interaction
- Managing appointments, bookings and patient communications efficiently and accurately
- Acting as a key point of contact for patients, providing guidance, reassurance and support
- Working closely with clinical teams to ensure a seamless patient experience
- Proactively identifying and resolving issues to maintain exceptional service standards
- Managing multiple patient journeys simultaneously while maintaining attention to detail
- Working towards individual and team KPIs focused on patient experience, conversion and retention
- Ensuring all processes are compliant with HFEA regulations and internal protocols
- What We’re Looking For
- Minimum 2 years’ experience in a customer-facing or serv
- ice-driven role
- Experience working in a fast-paced environment where delivering exceptional service is essential
- Proven ability to manage difficult or sensitive conversations professionally and empathetically
- Strong organisational skills with the ability to multitask effectively
- Confident communication skills, both written and verbal
- Comfortable working towards targets, KPIs or perfo r mance measures
We’d Particularly Love To Hear From People With Backgrounds In
- Hospitality or luxury service environments
- Airline or travel industries
- Membership or client services
- Retail leadership or premium customer experience roles
- Patient-facing healthcare support roles
- Personal Qualities
- Warm, compassionate and emotionally intelligent
- Calm under pressure
- Highly organised and proactive
- Positive, resilient and solutions-focused
Why Join Us?
- Work for one of the world’s lea
- ding fertility groups
- Be part of a genuinely meaningful patient journey
- Supportive and collaborative team culture
- Opportunity to develop within a growing healthcare organisation
- A role where empathy and high performance are equally valued
- #J-18808-Ljbffr
Patient Coordinator in Birmingham employer: CREATE Fertility
CREATE Fertility in Wilmslow offers an exceptional work environment for a Senior IVF & Reproductive Medicine Consultant, where you will be part of a dedicated team committed to delivering outstanding patient care. With a focus on employee growth, the clinic provides opportunities for professional development alongside attractive benefits such as private healthcare and a pension scheme, ensuring a rewarding career in a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CREATE Fertility.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CREATE Fertility.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CREATE Fertility, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Coordinator in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CREATE Fertility.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CREATE Fertility.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CREATE Fertility. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CREATE Fertility. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CREATE Fertility
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CREATE Fertility’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
