At a Glance
- Tasks: Lead a vibrant dessert parlour, ensuring exceptional customer service and smooth daily operations.
- Company: Join the UK's leading Italian Gelato Dessert Franchise with a fun and energetic team.
- Benefits: Enjoy competitive pay, free food, employee discounts, and a company pension.
- Other info: Opportunity to thrive in a fast-paced setting with excellent career growth potential.
- Why this job: Be part of a dynamic environment where your leadership can turn great into outstanding.
- Qualifications: 5 years in hospitality management with strong people skills and a passion for customer service.
The predicted salary is between 28000 - 32000 £ per year.
Creams Café is an Italian Gelato Dessert Franchise parlour serving Waffles, Crepes, Milkshakes, coffee, cakes and amazing Gelato Ice Cream. As the UK’s leading dessert parlour, we are looking to recruit a highly-motivated and experienced General Manager for our restaurant. Great people skills and communication skills are key to this role. The person we are looking for will need to have positive energy, can think on their feet and bring fun to the workplace as well as provide excellent customer service in a fast-moving environment.
As an ambitious Restaurant Manager, you will have a keen eye for detail, strong financial acumen, and sales building skills, demonstrating these through your recent role successes. Ideally, we seek an established General Manager in a large busy operation who is passionate about delivering great customer service. If you have the passion to be guest obsessed, are driven to deliver exceptional standards, and relish the challenge of taking on this store which has the potential to go from being great to outstanding, then please get in touch.
Responsibilities:
- Oversee all aspects of the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
- Develop and implement strategies to achieve financial targets and maximize profitability.
- Ensure high levels of customer satisfaction by providing exceptional service and resolving any guest issues or complaints.
- Hire, train, and supervise staff members to ensure they are performing their duties effectively and efficiently.
- Develop and maintain relationships with key stakeholders, including vendors, suppliers, and local community organizations.
- Monitor and enforce compliance with health and safety regulations and food handling guidelines.
- Create and implement policies and procedures to improve operational efficiency and guest satisfaction.
- Conduct regular inspections of the hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards.
- Collaborate with the sales and marketing team to develop promotional strategies and increase revenue.
Experience:
- Previous experience in a managerial role within the hospitality industry.
- Strong knowledge of food preparation, culinary techniques, bartending, and food safety regulations.
- Proven leadership skills with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Proficient in computer software applications related to hotel management.
Job Type: Full-time, minimum 45 hours per week. Salary is based on experience.
Note: This job description is not intended to be all-inclusive. The General Manager may perform other related duties as assigned. Please submit your resume highlighting your relevant experience for consideration.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
General Manager in Coventry employer: Creams Coventry
Creams Café is an exceptional employer, offering a vibrant work culture where passion for customer service and teamwork thrive. Located in Coventry, our restaurant provides unique benefits such as discounted meals, free parking, and a company pension, ensuring that our General Manager can focus on delivering outstanding experiences while enjoying a supportive environment. With opportunities for personal and professional growth, we are dedicated to fostering talent and making every day at work enjoyable and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Coventry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Creams Coventry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Creams Coventry
Don't be shy about reaching out to Creams Coventry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Coventry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Creams Coventry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Creams Coventry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
