At a Glance
- Tasks: Lead the front of house team and elevate guest experiences with your energy and personality.
- Company: Join a vibrant Clubhouse team focused on exceptional guest service.
- Benefits: Earn £14.00 per hour, enjoy flexible shifts, and access great perks like discounted tickets.
- Other info: Opportunities for career growth and various start dates available throughout the year.
- Why this job: Be the face of our clubhouse and create memorable experiences for guests every day.
- Qualifications: Experience in hospitality leadership and a passion for engaging with people.
The predicted salary is between 28000 - 30000 € per year.
We’re looking for a confident, energetic, and people-focused Front of House Manager to join our Clubhouse team. Reporting to the Venue Manager, this role is key to elevating our guest experience and bringing energy and personality to the front of house.
Our Venue Manager has built strong foundations with high standards in product quality, cleanliness, and presentation. Now, we’re looking for someone who can take ownership of the guest-facing experience and truly bring it to life.
Responsibilities- Taking ownership of front of house performance, including tracking sales, team performance, and key KPIs.
- Identifying opportunities to drive revenue, improve guest experience, and maximise secondary spend.
- Monitoring team output and recognising top performers, supporting a culture of accountability and growth.
- Acting as the face of the clubhouse, greeting guests and creating a warm, welcoming atmosphere.
- Engaging with resort guests, chatting about their stay and promoting offers and experiences across the park.
- Driving secondary spend through excellent customer service and guest interaction.
- Supporting and developing the front of house team, building confidence and encouraging great guest engagement.
- Working closely with the Venue Manager to ensure smooth day-to-day operations.
- Maintaining high standards in cleanliness, presentation, and service delivery.
- Supporting labour control and productivity to ensure efficient operations.
- Confidently handling guest queries and sharing information such as opening times, specials, and menu highlights.
- A commercially aware mindset with confidence in tracking performance, KPIs, and sales trends.
- Ability to spot opportunities and take action to improve performance and guest experience.
- A natural people person with a friendly, outgoing, and approachable personality.
- Strong communication skills and confidence engaging with guests and team members.
- Experience in a front of house or hospitality leadership role.
- A proactive and hands-on approach to leadership.
- Ability to motivate, coach, and develop a team.
- Strong organisational skills and an eye for detail.
- A balance of operational awareness and customer focus.
- Pay: £14.00 per hour.
- Hours: The clubhouse operates between 8:30am and 10:00pm. Shifts will vary between 8:00am and 10:30pm to support the full trading day. This will include weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance.
- We are particularly looking for someone who is happy to work a strong proportion of evening shifts during the summer season, as this is our peak trading period and where guest experience and sales opportunities are at their highest.
- Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
- Start dates: Various throughout the year—apply now for immediate or future opportunities.
- Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you.
Front of House Manager - Clubhouse in Exeter employer: Crealy Theme Park & Resort
Join our vibrant Clubhouse team as a Front of House Manager, where you'll thrive in a dynamic work environment that prioritises guest experience and team development. With flexible shifts, competitive pay, and unique perks like Friends & Family passes, we foster a culture of accountability and growth, ensuring you have the opportunity to shine and advance your career in hospitality. Embrace the chance to make a meaningful impact while enjoying the lively atmosphere of our resort.
Contact Detail:
Crealy Theme Park & Resort Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - Clubhouse in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be engaging with guests all day. Role-play common scenarios with friends to boost your confidence and communication skills.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've motivated teams in the past. Highlighting your hands-on approach will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at the Clubhouse.
We think you need these skills to ace Front of House Manager - Clubhouse in Exeter
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share experiences that highlight your people skills and energy—after all, you're applying for a role that’s all about creating a warm atmosphere!
Highlight Relevant Experience:Make sure to showcase any previous front of house or hospitality leadership roles you've had. We’re looking for someone who can take ownership and drive performance, so mention specific achievements or situations where you’ve improved guest experiences or team dynamics.
Be Specific About Your Skills:When discussing your skills, be specific! Talk about your ability to track KPIs, manage sales trends, and motivate a team. We love candidates who can demonstrate their organisational skills and attention to detail, so don’t hold back on the specifics!
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team at the Clubhouse!
How to prepare for a job interview at Crealy Theme Park & Resort
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Manager role. Familiarise yourself with the responsibilities listed in the job description, especially around guest experience and team performance. This will help you demonstrate how your skills align perfectly with what they’re looking for.
✨Show Off Your People Skills
As a Front of House Manager, being a people person is key. Prepare examples of how you've successfully engaged with guests or led a team in previous roles. Think about specific situations where your communication skills made a difference, and be ready to share those stories during the interview.
✨Bring Energy and Enthusiasm
This role requires someone who can bring energy to the front of house. During your interview, let your personality shine through! Be enthusiastic about the opportunity and express your passion for creating a welcoming atmosphere for guests. A positive attitude can go a long way.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the company. Ask about their approach to guest experience or how they support team development. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
