At a Glance
- Tasks: Manage customer billing processes and handle account terminations with precision.
- Company: CRE Group, a specialist telecoms provider for estate agencies and dental practices.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Join a dynamic team and enhance your skills in a fast-paced telecom environment.
- Qualifications: Strong numerical skills and experience with billing systems are essential.
The predicted salary is between 22050 - 26950 £ per year.
Company Description
CRE Group is a specialist telecoms provider focused on estate agencies and dental practices, offering whole-of-market solutions rather than a single proprietary system.
The company delivers native CRM integrations with major industry platforms, enabling features such as automatic customer record pop-ups, call transcription into databases, and click-to-dial to save time and streamline workflows.
CRE Group is the exclusive telecoms integrator for Alto and Loop and a preferred partner for The Guild of Property Professionals.
The team emphasizes dependable service with fixed costs, flexible terms, and dedicated account management.
Starting with phones and broadband to demonstrate value, CRE Group then expands support to IT, mobiles, energy, and other essential services.
Role Description
This full-time Billing and Terminations Assistant role is a hybrid position based in Crawley, with the option to work from home part of the time.
The role focuses on managing customer billing processes, including creating, checking, and updating invoices, monitoring payments, and reconciling billing data with internal systems.
Day-to-day work includes handling account terminations and changes, processing requests to cancel or modify services, ensuring accurate final bills, and coordinating with telecoms providers and internal teams to confirm completion.
The Billing and Terminations Assistant will respond to customer and account manager queries, investigate discrepancies, and maintain clear records of all billing and termination actions.
The role also involves updating CRM entries, supporting process improvements, and contributing to a smooth, professional customer experience throughout the service lifecycle.
Qualifications
- Strong numerical and administrative skills, including experience with billing, invoicing, and data entry.
- Proficiency with CRM or billing systems and basic MS Office tools (especially Excel and Outlook).
- Clear written and verbal communication skills, with the ability to explain billing and termination details to non-technical stakeholders.
- Organizational and time-management skills, including the ability to handle multiple accounts and tasks with attention to detail.
- Customer service mindset with a professional, solution-focused approach to resolving account and billing queries.
- Ability to work both independently and collaboratively in a hybrid environment, commuting to Crawley as required.
- Prior experience in telecoms, utilities, or a subscription-based business is beneficial.
- Relevant education or training in business, finance, administration, or a related field is an advantage but not mandatory.
Billing and Terminations Assistant in Crawley employer: CRE Group
CRE Group is a specialist telecoms provider focused on estate agencies and dental practices, offering tailored whole-of-market solutions. The company emphasizes reliable service with fixed costs and flexible terms, ensuring dedicated account management throughout the customer journey. Employees benefit from a collaborative work environment that supports professional growth and offers hybrid working options.
StudySmarter Expert Advice🤫
We think this is how you could land Billing and Terminations Assistant in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CRE Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CRE Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing and Terminations Assistant in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CRE Group:Your cover letter is your chance to shine! Tell us why you want to work at CRE Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CRE Group!
How to prepare for a job interview at CRE Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
