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- Tasks: Provide exceptional customer service and maintain hotel standards during night shifts.
- Company: A stunning hotel set in beautiful parkland with excellent facilities.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Opportunity to work in a picturesque location with great career prospects.
- Why this job: Join a dynamic team and enhance guest experiences in a luxurious setting.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
22:30 to 07:00, 5 Days from 7 days shift pattern.
Situated in beautifully landscaped parkland, my client's 250 bed hotel offers bright and airy event spaces perfect for conferences, meetings and events, weddings and special events. There is also a health spa, swimming pool and golf course.
The role:
- Maintain an optimum and exceptional level of customer care and service to both internal and external customers.
- Stay fully conversant with the hotel, the company product, and facilities.
- Deal with guest comments and complaints in a constructive and empathetic manner, with the objective of resolving the complaint prior to departure.
- Carry out regular checks/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.
Night Porter employer: Crc Recruitment
Contact Detail:
Crc Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Chat with people in the hospitality industry, attend local events, or join online forums. You never know who might have the inside scoop on a Night Porter position.
✨Tip Number 2
Show off your customer service skills! When you get the chance to meet potential employers, share stories that highlight how you've handled guest complaints or gone above and beyond for customers.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest in working as a Night Porter. It shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that Night Porter role. Let’s get you started!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in providing exceptional customer service. We want to see how you've handled guest comments and complaints in the past, so share specific examples that demonstrate your empathy and problem-solving skills.
Know the Hotel Inside Out: Familiarise yourself with the hotel’s facilities and services before applying. We love candidates who show genuine interest in our offerings, so mention any relevant knowledge about our health spa, swimming pool, or event spaces in your application.
Be Detail-Oriented: As a Night Porter, attention to detail is key! In your application, emphasise your ability to maintain cleanliness and safety standards. Share any previous roles where you had to conduct regular checks or patrols, as this will show us you’re up for the task.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Crc Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Customer Care is Key
Since the role focuses heavily on customer service, prepare examples of how you've handled guest complaints or provided exceptional service in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Stay Calm Under Pressure
As a Night Porter, you'll need to handle various situations, sometimes at odd hours. Be ready to discuss how you manage stress and maintain professionalism during challenging times. Share stories that highlight your problem-solving skills.
✨Dress the Part
Even though the interview might be informal, dressing smartly shows respect for the position and the company. Aim for a polished look that reflects the hotel's standards, as first impressions matter!