At a Glance
- Tasks: Lead the night shift team, ensuring top-notch service and guest satisfaction.
- Company: Join a well-respected hotel with a focus on quality and teamwork.
- Benefits: Enjoy competitive pay, free meals, discounts, and a company pension.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in guest experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27800 - 29000 € per year.
Reporting to: Nights Manager
£13.39ph
40 hours per week including weekend availability
Permanent role
Purpose of Role
To assist the Nights Manager with the running of the Nights department. To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
Personal Specification
- Enjoy working and dealing with the public and being part of a team.
- Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
- Must be efficient, organised, and self-motivated.
- Have a good personal standard always projecting a professional image.
Your key tasks reflect your contribution to our four core objectives; which are People, Customer, Profit, and Sales.
Computer skills: Must be IT literate (Opera Cloud preferred but not essential)
Key Responsibilities
People
- Complete a service briefing at the beginning of each shift and a handover at the end of each shift.
- Build productive working relationships with guests and staff through maintaining a high profile within the workplace.
- Responsible for the team and guests in the absence of the Nights Manager.
- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
- Assist in maintaining the cleanliness of all public areas.
- To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.
- Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming.
- Ensure all Flow training is adhered to and carried out effectively and efficiently.
Customer
- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way.
- To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained.
- To ensure the customer is treated correctly, first time, every time.
- Ensure all customers receive a warm welcome first time every time.
- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control.
- Conduct physical external & internal QR-Patrols security in accordance to with the hotel policy.
Statutory Responsibilities
To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Supervisor - Night Shift - Full Time in Northampton employer: CRC Recruitment Ltd
As a Night Shift Supervisor at our hotel, you will be part of a dynamic team dedicated to delivering exceptional customer service in a supportive and professional environment. We offer competitive pay, a comprehensive benefits package including a company pension and employee discounts, and opportunities for personal and professional growth. Our commitment to maintaining high standards and fostering a positive work culture makes us an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Night Shift - Full Time in Northampton
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and team management. Role-play with a friend to boost your confidence and get feedback.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see how you’ll fit into their team and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Supervisor - Night Shift - Full Time in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant supervisory roles to show us you’re the right fit for the Nights Supervisor position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to our team. Mention specific examples of how you've handled customer queries or led a team in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at CRC Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Shift Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like managing team dynamics and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Shift Supervisor, you'll need to communicate effectively with both guests and team members. Prepare examples from your past experiences where you've successfully handled difficult situations or resolved customer complaints. This will highlight your ability to stay calm under pressure and maintain a professional image.
✨Demonstrate Team Leadership
Be ready to discuss how you can build productive relationships within a team. Think of specific instances where you've led a team or supported colleagues in achieving their goals. This will show that you can take charge in the absence of the Nights Manager and ensure smooth operations during your shift.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with an unhappy guest or managing a busy night shift. Practise your responses to these scenarios, focusing on how you would ensure customer loyalty and maintain high service standards. This will demonstrate your problem-solving skills and commitment to excellent service.
