At a Glance
- Tasks: Assist the Nights Manager in delivering top-notch service and managing the night team.
- Company: Join a reputable hotel known for its excellent service and team spirit.
- Benefits: Enjoy competitive pay, free meals, employee discounts, and a company pension.
- Other info: Flexible hours with opportunities for growth in a vibrant work environment.
- Why this job: Be part of a dynamic team, enhancing guest experiences and building relationships.
- Qualifications: Confident communicator with a passion for customer service and teamwork.
The predicted salary is between 27800 - 29000 € per year.
Reporting to: Nights Manager
£13.39ph
40 hours per week including weekend availability
Permanent role
Purpose of Role
To assist the Nights Manager with the running of the Nights department. To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
Personal Specification
- Enjoy working and dealing with the public and being part of a team.
- Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
- Must be efficient, organised, and self-motivated.
- Have a good personal standard always projecting a professional image.
Your key tasks reflect your contribution to our four core objectives; which are People, Customer, Profit, and Sales.
Computer skills: Must be IT literate (Opera Cloud preferred but not essential)
Key Responsibilities
People
- Complete a service briefing at the beginning of each shift and a handover at the end of each shift.
- Build productive working relationships with guests and staff through maintaining a high profile within the workplace.
- Responsible for the team and guests in the absence of the Nights Manager.
- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
- Assist in maintaining the cleanliness of all public areas.
- To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.
- Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming.
- Ensure all Flow training is adhered to and carried out effectively and efficiently.
Customer
- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way.
- To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained.
- To ensure the customer is treated correctly, first time, every time.
- Ensure all customers receive a warm welcome first time every time.
- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control.
- Conduct physical external & internal QR-Patrols security in accordance with the hotel policy.
Statutory Responsibilities
To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Hotel Supervisor - Full Time (Nights) in Northampton employer: CRC Recruitment Ltd
As a Hotel Supervisor at our vibrant establishment, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. With competitive pay, a comprehensive benefits package including a company pension and employee discounts, and a culture that values teamwork and exceptional customer service, we are committed to ensuring that every team member feels valued and empowered. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in a bustling hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Supervisor - Full Time (Nights) in Northampton
✨Tip Number 1
Network like a pro! Get chatting with people in the industry, whether it's at events or online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your customer service skills and how you handle pressure, just like you'd need to as a Hotel Nights Supervisor.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest. It shows initiative and could land you an interview before the position is even advertised.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it’s a great way to show you're serious about joining our team and ready to deliver top-notch service.
We think you need these skills to ace Hotel Supervisor - Full Time (Nights) in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hotel Nights Supervisor role. Highlight your customer service experience and any relevant management skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to work with us at StudySmarter and how your background makes you an ideal candidate for the Nights department.
Showcase Your Communication Skills:As a Hotel Nights Supervisor, clear communication is key. In your application, demonstrate your ability to articulate thoughts clearly and handle difficult situations with ease. We love a confident communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CRC Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Nights Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as managing team dynamics and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Hotel Nights Supervisor, excellent communication is crucial. Prepare examples of how you've effectively communicated with guests and team members in past roles. Think about times when you handled difficult situations calmly and courteously, as this will highlight your ability to maintain professionalism under pressure.
✨Demonstrate Your Customer Service Mindset
Customer service is at the heart of this role. Be ready to discuss how you anticipate customer needs and ensure their satisfaction. Share specific instances where you went above and beyond to resolve guest issues or enhance their experience, showing that you truly care about delivering top-notch service.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations, team culture, and expectations for the role. This not only shows your interest but also helps you assess if the company aligns with your values and career goals.
