At a Glance
- Tasks: Assist the Nights Manager in delivering top-notch service and managing the night team.
- Company: Join a reputable hotel known for its excellent customer service and team spirit.
- Benefits: Enjoy competitive pay, free meals, employee discounts, and a company pension.
- Other info: Flexible hours with opportunities for growth in a vibrant hospitality environment.
- Why this job: Be part of a dynamic team, enhancing guest experiences and building lasting relationships.
- Qualifications: Great communication skills, team player, and a passion for customer service.
The predicted salary is between 27800 - 29000 € per year.
Reporting to: Nights Manager
£13.39ph
40 hours per week including weekend availability
Permanent role
Purpose of Role
To assist the Nights Manager with the running of the Nights department. To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
Personal Specification
- Enjoy working and dealing with the public and being part of a team.
- Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
- Must be efficient, organised, and self-motivated.
- Have a good personal standard always projecting a professional image.
Your key tasks reflect your contribution to our four core objectives; which are People, Customer, Profit, and Sales.
Computer skills: Must be IT literate (Opera Cloud preferred but not essential)
Key Responsibilities
People
- Complete a service briefing at the beginning of each shift and a handover at the end of each shift.
- Build productive working relationships with guests and staff through maintaining a high profile within the workplace.
- Responsible for the team and guests in the absence of the Nights Manager.
- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
- Assist in maintaining the cleanliness of all public areas.
- To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.
- Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming.
- Ensure all Flow training is adhered to and carried out effectively and efficiently.
Customer
- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way.
- To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained.
- To ensure the customer is treated correctly, first time, every time.
- Ensure all customers receive a warm welcome first time every time.
- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control.
- Conduct physical external & internal QR-Patrols security in accordance with the hotel policy.
Statutory Responsibilities
To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Hotel Nights Supervisor in Northampton employer: CRC Recruitment Ltd
As a Hotel Nights Supervisor, you will thrive in a supportive and dynamic work environment that prioritises employee growth and customer satisfaction. With competitive pay, a comprehensive benefits package including a company pension and employee discounts, and a culture that values teamwork and professionalism, this role offers a rewarding opportunity to make a meaningful impact in the hospitality industry. Join us in delivering exceptional service while enjoying the perks of on-site parking and a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Nights Supervisor in Northampton
✨Tip Number 1
Get to know the hotel scene! Research the company and its values. When you walk into that interview, show them you’re not just another candidate – you’re someone who gets what they’re about and can contribute to their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing how you handle customer service situations.
✨Tip Number 3
Dress to impress! Make sure you look the part. A professional appearance goes a long way in the hospitality industry, so rock that uniform or smart attire to show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Hotel Nights Supervisor in Northampton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to tailor your application to the Hotel Nights Supervisor role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and team spirit.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CRC Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Nights Supervisor. Familiarise yourself with the key tasks mentioned in the job description, like handling guest queries and maintaining high service standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role involves dealing with the public and working as part of a team, be prepared to share examples of how you've successfully managed customer interactions or resolved conflicts in the past. Highlight your ability to stay calm under pressure and maintain a professional image, as these traits are crucial for success.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a difficult guest or coordinating team tasks during a busy shift. Practise your responses to these scenarios, focusing on how you would ensure customer satisfaction and effective communication within the team.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally, reflecting the high standards expected in the hospitality industry. Dress smartly and maintain good personal grooming to show that you take the role seriously and understand the importance of projecting a professional image.
