At a Glance
- Tasks: Assist the Nights Manager in delivering top-notch service and managing the Nights department.
- Company: Join a reputable hotel known for its excellent customer service and team spirit.
- Benefits: Enjoy a competitive salary, pension, free food, and employee discounts.
- Other info: Flexible hours with opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic team, enhancing guest experiences and building relationships.
- Qualifications: Great communication skills, team player, and a passion for customer service.
The predicted salary is between 13 - 13 € per hour.
Reporting to: Nights Manager
£13.39ph
40 hours per week including weekend availability
Permanent role
Purpose of Role
To assist the Nights Manager with the running of the Nights department. To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
Personal Specification
- Enjoy working and dealing with the public and being part of a team.
- Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
- Must be efficient, organised, and self-motivated.
- Have a good personal standard always projecting a professional image.
Your key tasks reflect your contribution to our four core objectives; which are People, Customer, Profit, and Sales.
Computer skills: Must be IT literate (Opera Cloud preferred but not essential)
Key Responsibilities
People
- Complete a service briefing at the beginning of each shift and a handover at the end of each shift.
- Build productive working relationships with guests and staff through maintaining a high profile within the workplace.
- Responsible for the team and guests in the absence of the Nights Manager.
- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
- Assist in maintaining the cleanliness of all public areas.
- To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.
- Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming.
- Ensure all Flow training is adhered to and carried out effectively and efficiently.
Customer
- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way.
- To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained.
- To ensure the customer is treated correctly, first time, every time.
- Ensure all customers receive a warm welcome first time very time.
- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control.
- Conduct physical external & internal QR-Patrols security in accordance to with the hotel policy.
Statutory Responsibilities
To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors.
Hotel Nights Supervisor employer: CRC Recruitment Ltd
As a Hotel Nights Supervisor, you will thrive in a supportive and dynamic work environment that prioritises employee growth and customer satisfaction. With competitive pay, a comprehensive benefits package including a company pension and employee discounts, and a culture that values teamwork and professionalism, this role offers a rewarding opportunity to make a meaningful impact in the hospitality industry. Join us in delivering exceptional service while enjoying the perks of on-site parking and a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Nights Supervisor
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend local events, or even pop into hotels to introduce yourself. You never know who might have a lead on a job or be looking for someone just like you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your customer service skills and how you handle pressure, as these are key for a Hotel Nights Supervisor role.
✨Tip Number 3
Be proactive! If you see a hotel you like, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your chat to show you’re genuinely interested in the position.
We think you need these skills to ace Hotel Nights Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that demonstrate your ability to handle customer queries and work as part of a team, just like we do at StudySmarter.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at CRC Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Nights Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as handling customer queries and maintaining high service standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As an articulate communicator, it's essential to convey your ability to handle difficult situations calmly. Prepare examples from your past experiences where you've successfully managed customer complaints or worked effectively within a team. This will highlight your interpersonal skills and your commitment to excellent customer service.
✨Demonstrate Your Organisational Skills
Being efficient and organised is crucial for this role. During the interview, share specific instances where you've successfully coordinated tasks or managed a team. Discuss how you prioritise duties and ensure that everything runs smoothly, especially during busy periods.
✨Dress the Part
First impressions matter! Make sure you project a professional image by dressing appropriately for the interview. This not only shows respect for the interviewers but also reflects your understanding of the importance of personal grooming and uniform standards in the hospitality industry.
