At a Glance
- Tasks: Assist the Nights Manager in delivering top-notch service and managing the Nights department.
- Company: Join a well-established hotel with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for career advancement in the hospitality industry.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Great communication skills and a passion for helping others are essential.
Reporting to: Nights Manager
£13.39ph
40 hours per week including weekend availability
Permanent role
Purpose of Role
To assist the Nights Manager with the running of the Nights department. To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
Personal Specification
- Enjoy working and dealing with the public and being part of a team.
- Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
- Must be efficient, organised, and self-motivated.
- Have a good personal standard always projecting a professional image.
Your key tasks reflect your contribution to our four core objectives; which are People, Customer, Profit, and Sales.
Computer skills:
Must be IT literate (Opera Cloud preferred but not essential)
Key Responsibilities
People
- Complete a service briefing at the beginning of each shift and a handover at the end of each shift.
- Build productive working relationships with guests and staff through maintaining a high profile within the workplace.
- Responsible for the team and guests in the absence of the Nights Manager.
- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
- Assist in maintaining the cleanliness of all public areas.
- To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.
- Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming.
- Ensure all Flow training is adhered to and carried out effectively and efficiently.
Customer
- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention.
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way.
- To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained.
- To ensure the customer is treated correctly, first time, every time.
- Ensure all customers receive a warm welcome first time, every time.
- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control.
- Conduct physical external & internal QR-Patrols security in accordance with the hotel policy.
Statutory Responsibilities
To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Hotel Nights Supervisor in Daventry employer: CRC Recruitment Ltd
As a Hotel Nights Supervisor, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to high-quality service is matched by our dedication to fostering a positive team culture, where your contributions are valued and recognised. Enjoy competitive benefits such as a company pension, discounted meals, and on-site parking, all while being part of a vibrant hospitality community that values customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Nights Supervisor in Daventry
✨Tip Number 1
Network like a pro! Get out there and chat with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to introduce yourself. You never know who might have a lead on that perfect Nights Supervisor role!
✨Tip Number 2
Show off your personality! When you get an interview, let your confidence shine through. Be friendly, articulate, and don’t forget to share your passion for customer service. Remember, they want to see how you handle pressure and difficult situations!
✨Tip Number 3
Research the company! Before any interview, make sure you know what the hotel stands for and its values. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll be one step closer to landing that Nights Supervisor gig. Plus, it shows you’re keen and ready to jump in!
We think you need these skills to ace Hotel Nights Supervisor in Daventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hotel Nights Supervisor role. Highlight your customer service experience and any relevant IT skills, like familiarity with Opera Cloud, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your ability to stay calm under pressure and how you handle customer queries.
Show Off Your Team Spirit:We love team players! In your application, share examples of how you've built productive relationships in previous roles. This will show us that you can contribute to our core objectives of People and Customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at CRC Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Nights Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as managing team communication and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves dealing with guests and team members, be prepared to discuss your experience in building relationships and handling difficult situations. Think of specific examples where you've successfully managed customer queries or complaints, as this will highlight your ability to stay calm under pressure.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure you present yourself professionally, reflecting the high standards expected in a hotel environment. Dress smartly and ensure your grooming is on point, as this will show that you take the role seriously.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel and its culture. Ask about their approach to customer service or how they support their staff's development. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
