At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a memorable stay.
- Company: Join the Crazy Bear, a unique boutique hotel with a vibrant culture.
- Benefits: Earn £13/hour, enjoy 50% off food, drinks, and stays, plus more perks!
- Other info: Dynamic team environment with opportunities for career growth and rewards.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
Step into the heart of hospitality as Front Office Receptionist! Are you a people-person with a knack for creating warm and welcoming experiences? Join our prestigious team at Crazy Bear and become the face of our boutique hotel, where every smile and interaction sets the tone for a memorable stay. From greeting guests with genuine enthusiasm to seamlessly handling check-ins and check-outs, your impeccable customer service skills will be the cornerstone of our guests' satisfaction.
Why Join Us?
- On Target Earnings £13 per hour.
- Career Development: Access to industry-leading training programs and opportunities to advance within the Crazy Bear.
- 50% off food & drink for up to 4 people.
- 50% off drinks.
- 50% off an overnight stay.
- 50% off Crazy Bear ticketed events.
- Free Yearly overnight stay at any of our hotels.
- A £300 referral bonus for successful new hires.
- Financial recognition reward for going above and beyond.
- Bear of the month reward for employees.
- 28 days of annual leave, inclusive of Bank Holidays.
- A workplace pension scheme for your peace of mind.
- Perks and Benefits from Hospitality Rewards.
- Additional day off for your Birthday, not taken out of annual leave.
- Additional holiday for length of service, one day per year up to maximum of 33 days inclusive of bank holidays.
Front Office Receptionist Duties:
- Hotel guests’ welcome with check-in administration.
- Showing guests to their bedrooms with full venue and bedroom information.
- Liaising with other departments to ensure we are always ready for each guest, including special requests.
- Ensuring our Hotel guests’ departure goes smoothly with check-out administration, including payments.
- Office duties including filing and reporting.
- Assisting guests with their telephone and email enquiries/reservations, offering friendly advice to sell our bedrooms, dining and Thai massage services, and up-sell other products.
Why Choose Crazy Bear?
The Crazy Bear Group is more than just a workplace – it’s a celebration of indulgence and originality. At our Stadhampton venue, you’ll be immersed in a truly unique environment featuring:
- 18 stunning, individually designed bedrooms.
- Both English and Thai-inspired cuisine.
- Exclusive private dining spaces.
- A Moroccan lounge and terrace.
- Luxurious Thai massage treatment rooms.
We pride ourselves on fostering a team culture where innovation thrives, and every team member is empowered to deliver exceptional guest experiences. If you’re ready to embrace a role that challenges, excites and rewards, we want to hear from you!
Apply Now: Take the next step in your culinary journey and become part of the Crazy Bear experience. If you’re looking for something different, you’ve found it.
Hotel Receptionist employer: Crazy Bear Group
At Crazy Bear, we offer a vibrant and dynamic work environment where every team member is valued and encouraged to grow. Located in the picturesque Stadhampton, our boutique hotel not only provides competitive pay and extensive benefits, including generous discounts and a unique yearly stay, but also prioritises career development through industry-leading training programmes. Join us to be part of a culture that celebrates creativity and exceptional service, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crazy Bear Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crazy Bear Group
Don't be shy about reaching out to Crazy Bear Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crazy Bear Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crazy Bear Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
