At a Glance
- Tasks: Protect tenants' rights and support lawful landlord practices in the private rented sector.
- Company: Crawley Borough Council, committed to excellent services and community support.
- Benefits: Generous employee benefits, learning programmes, and career growth opportunities.
- Other info: Join a dedicated team during an important time for local government.
- Why this job: Make a real difference in housing rights and prevent homelessness in your community.
- Qualifications: Strong legal knowledge and experience in housing or tenancy-related roles.
The predicted salary is between 29700 - 36300 £ per year.
About the role
Are you passionate about housing rights and committed to raising standards in the private rented sector? We are looking for an experienced Tenancy Relations Officer on a 12-month fixed term contract to play a pivotal role in protecting tenants, supporting lawful landlord practices and preventing homelessness across the borough. As a Tenancy Relations Officer, you will be a subject matter expert within our Strategic Housing service, providing specialist advice on tenancy law and acting decisively where legislation is breached. You will work with tenants, landlords, internal colleagues and external partners to resolve disputes, tackle illegal eviction and improve outcomes in the private rented sector. You will manage a complex caseload, undertaking investigations and enforcement action where necessary and contributing to service development by identifying trends, sharing expertise and promoting best practice.
Key responsibilities:
- Provide expert advice to tenants and landlords on tenancy rights, responsibilities, and housing legislation.
- Investigate complaints including illegal eviction and harassment, gathering evidence and conducting PACE interviews.
- Take enforcement action where required, including preparation of prosecution reports and court representation.
- Support or submit Rent Repayment Order applications and deposit compensation claims.
- Work proactively to prevent homelessness through early intervention and tenancy sustainment.
- Liaise with internal teams, the police, legal advisors, housing charities and neighbouring authorities.
- Deliver workshops, training and information sessions for landlords and tenants.
- Maintain accurate case records and produce reports on trends and service outcomes.
- Keep up to date with changes in legislation, case law and best practice.
You will bring strong legal knowledge, excellent communication skills and the confidence to manage challenging situations professionally and fairly.
You will have:
- Extensive knowledge of landlord and tenant legislation, including the Protection from Eviction Act 1977 and Renters Rights Act 2025.
- Experience working in a housing or tenancy-related role within a customer-focused environment.
- Proven ability to manage disputes, undertake enforcement action and represent cases in court.
- Experience of carrying out PACE interviews and handling confrontational situations.
- Excellent organisational, prioritisation and record-keeping skills.
- Strong written and verbal communication skills, with the ability to explain complex legal matters clearly.
Ideally, you will also have:
- A relevant housing or vocational qualification.
- A working knowledge of homelessness legislation.
- Experience contributing to service improvement or performance targets.
This fixed term contract is for 12 months. Satisfactory clearance of a Basic Disclosure and Barring (DBS) check will be a condition of employment. Full and current UK driving licence will be required. Due to the sensitive nature of client contact, this role is exempt from being considered on a job share basis.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form. For an informal conversation or further information regarding the role, email chris.modder@crawley.gov.uk, Private Sector Housing Manager or call on 01293 438 418. We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Tenancy Relations Officer in Crawley employer: Crawley Council
Crawley Borough Council is an excellent employer, offering a supportive work culture that prioritises employee growth and development. As a Tenancy Relations Officer, you will benefit from a structured learning programme from day one, alongside a generous benefits package tailored to enhance your wellbeing. Located in the modern Town Hall, just a short walk from the vibrant town centre and with excellent transport links, this role provides a meaningful opportunity to make a real difference in the community during a pivotal time for local government.
