At a Glance
- Tasks: Support admissions by processing applications and responding to enquiries during peak enrolment.
- Company: Join Crawley College, part of the Chichester College Group, a vibrant educational environment.
- Benefits: Enjoy discounts on shopping, restaurants, travel, and access to professional development opportunities.
- Other info: Be part of an inclusive community that celebrates diversity and fosters personal growth.
- Why this job: Make a difference in students' lives while gaining valuable experience in customer service.
- Qualifications: Strong admin skills, attention to detail, and previous customer service experience required.
The predicted salary is between 15.66 - 15.66 £ per hour.
Crawley College, part of the Chichester College Group
Location: CW2690
Pay: £15.66 per hour
Hours: Variable hours
We need administrative and customer service support during the busy enrolment period from 10 August to 16 September 2026.
Responsibilities
- Process applications.
- Respond to telephone and email enquiries.
- Contribute to the staffing of admissions events.
Qualifications
- Strong administrative and customer service skills.
- Attention to detail.
- Previous experience working in a customer service role.
- Ability to learn new IT and MIS systems.
Staff Benefits
- Discount schemes including shopping, restaurants, travel and onsite facilities such as our gym (specific campuses only).
- Continuous professional development opportunities – development days, funded apprenticeships and access to other courses and activities.
Working in a vibrant and inclusive further education college is an inspiring experience. Our staff focus on delivering outstanding teaching, learning and support, encountering a diverse student body, positive atmosphere, ample support services, innovative teaching methods, community engagement and celebration of individual differences. It fosters personal growth and collaboration to change lives through learning.
Contact: Ross Fuhrmann, Deputy Director of Information & Funding, R.Fuhrmann@worthing.ac.uk
Closing date: 29 June 2026
Interview date: 13 or 20 July 2026
The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check. We pursue references and safeguarding checks to ensure applicants are suitable to work with young people. We are an equal opportunities employer.
Admissions Assistant (Bank) [CW2690] in Crawley employer: Crawley College
Crawley College, part of the Chichester College Group, is an excellent employer that offers a vibrant and inclusive work environment, perfect for those looking to make a meaningful impact in further education. With competitive pay, access to continuous professional development, and a range of staff benefits including discounts and gym facilities, employees are supported in their growth while contributing to a positive atmosphere that celebrates diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Assistant (Bank) [CW2690] in Crawley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Crawley College.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Crawley College. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Admissions Assistant (Bank) [CW2690] in Crawley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Crawley College.
How to prepare for a job interview at Crawley College
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Crawley College's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Crawley College offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
