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- Tasks: Support tenants and manage housing responsibilities in a dynamic team.
- Company: Crawley Homes, dedicated to high-quality housing services.
- Benefits: Generous employee benefits, discounts, and wellbeing incentives.
- Why this job: Make a real impact in people's lives while developing your career.
- Qualifications: Strong communication skills and understanding of housing law required.
- Other info: Part-time role with flexible hours and excellent community focus.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering high-quality housing services and making a real impact in people’s lives? Crawley Homes is looking for a dedicated and proactive Housing Officer to join our dynamic Tenancy Services team. This is a fantastic opportunity to work in a front-line role, supporting tenants and managing a wide range of housing responsibilities including tenancy management, income recovery, voids, and estate services.
As a Housing Officer, you’ll be responsible for:
- managing tenancies, including changes, terminations, and mutual exchanges
- supporting tenants with income management and arrears recovery
- letting void properties efficiently and sensitively
- conducting property inspections and estate management duties
- liaising with tenants, contractors, and partner agencies
- promoting community development and responding to safeguarding concerns
We’re seeking an individual who:
- is an excellent communicator with strong negotiation and organisational skills
- has a good understanding of housing law, welfare benefits, and safeguarding
- is customer-focused and committed to continuous service improvement
- can work flexibly, including occasional evenings and weekends in response to the requirements of the post
- holds a full UK driving licence and has access to a suitable vehicle
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
This is an 18-month fixed-term contract, offered on a part-time basis (29.6 hours per week) across four working days, with Tuesday proposed as the non-working day.
This post is subject to a satisfactory clearance of a Basic Disclosure and Barring Service check.
A full current UK driving licence and use of a suitable vehicle are requirements of the role.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
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Housing Officer employer: Crawley Borough Council
Contact Detail:
Crawley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research Crawley Homes and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your enthusiasm for joining their ranks.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated strong communication, negotiation, and problem-solving skills. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering high-quality housing services shine through. We want to see how you can make a real impact in people’s lives, so share any relevant experiences that highlight your commitment to this field.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Housing Officer role. We’re looking for excellent communicators with strong negotiation skills, so give us examples that demonstrate these abilities in action.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences are easy to spot. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, make sure to cover any gaps in employment on your application form, as we won’t accept CVs without a completed application.
How to prepare for a job interview at Crawley Borough Council
✨Know Your Housing Stuff
Make sure you brush up on housing law, welfare benefits, and safeguarding. Crawley Homes is looking for someone who understands these areas well, so be ready to discuss how your knowledge can help support tenants effectively.
✨Show Off Your Communication Skills
As a Housing Officer, you'll need to communicate clearly and negotiate effectively. Practice answering questions about how you've handled difficult conversations in the past, and think of examples where your communication made a positive impact.
✨Demonstrate Your Customer Focus
Crawley Homes values a customer-focused approach. Prepare to share specific instances where you've gone above and beyond for clients or tenants. Highlight your commitment to continuous service improvement and how it aligns with their mission.
✨Be Flexible and Ready to Adapt
This role may require working evenings and weekends, so be prepared to discuss your flexibility. Share examples of how you've adapted to changing circumstances in previous roles, showing that you're ready to meet the demands of the job.
