At a Glance
- Tasks: Manage facilities, perform repairs, and support smart technology implementation.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Generous employee benefits, discounts, and wellbeing incentives.
- Other info: Flexible shifts with opportunities for First Aid training.
- Why this job: Be part of a team that values problem-solving and innovation.
- Qualifications: Must have a full UK driving licence and be physically capable.
The predicted salary is between 30000 - 42000 £ per year.
- Extra payment(s): Participation in the Standby Scheme, 14% weekend work allowance
We are looking for two proactive and customer-focused individuals to join our Facilities team. One role will be a permanent role and the other will be a 12 month fixed term contract, please indicate in your application which role you are applying for.
This varied and hands-on role is ideal for someone who enjoys working across multiple sites, delivering excellent customer service, maintaining facilities to a high standard, and ensuring our community spaces are safe, welcoming, and ready for use.
As part of the mobile facilities team, you will help ensure customers can access the right space at the right time, supporting a range of venues including community centres, the Town Hall, sports pavilions, public toilets, cemeteries, and allotments.
Your duties will include:
Customer service and venue support
- welcome customers and provide exceptional service across our facilities
- open and close venues for events and activities, including evenings when required
Facilities maintenance and compliance
- carry out routine repairs and maintenance, including basic carpentry and plumbing
- perform health and safety inspections, fire alarm testing, and security checks
- respond to emergencies and support first aid incidents where appropriately trained
Grounds and community assets
- support the upkeep of allotments, sports pavilions, cemeteries, and public facilities
- assist with strimming, rubbish removal, and general site maintenance
Operational support
- collect, sort, and distribute internal and external mail
- purchase maintenance materials and coordinate contractor repairs
- inspect and maintain our vehicles, pool cars, and pool bikes
- support special events, elections, and other council activities as required.
About you
We are looking for someone who:
- has excellent customer service and communication skills
- enjoys practical, hands-on work in a varied environment
- can work independently and as part of a team
- has experience of basic building maintenance and repairs
- demonstrates good problem-solving and decision-making skills
- is organised, reliable, and flexible in their approach to work
- can manage competing priorities and respond effectively to changing demands
Additional information
The role requires you to work a shift rota including early shifts, late shift, weekend and bank holiday. The standard working week is an average of 37 hours per week on an eight week rolling rota. You will be required to undertake out of hours call out as part of the rota, standby payment will be applied.
A full and current UK driving licence will be an essential requirement of the role.
You will be required to wear a uniform which is provided.
You will have First Aid certification or be willing to undertake training. Once qualified, a First Aid allowance will be payable.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
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Facilities Officer (Mobile) in Crawley employer: Crawley Borough Council
Crawley Borough Council is an excellent employer, offering a supportive work environment that prioritises employee growth and development. With a hybrid working model, you can enjoy the flexibility of balancing home and office work while being part of a team dedicated to making a positive impact in the community. The generous benefits package ensures that you are well-supported from day one, making this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Officer (Mobile) in Crawley
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with friends or family. Focus on showcasing your organisational skills and customer service experience, as these are key for the Facilities Officer role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and help you stand out when applying through our website.
✨Tip Number 4
Be ready for practical assessments! Since the role involves physical tasks, be prepared to demonstrate your hands-on skills during the interview process. Show us you can handle the responsibilities with confidence!
We think you need these skills to ace Facilities Officer (Mobile) in Crawley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and problem-solving. A bit of enthusiasm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Facilities Officer role. Highlight your organisational skills and any relevant experience with facilities management or smart technology. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Crawley Borough Council
✨Know Your Facilities Inside Out
Before the interview, make sure you research the facilities you'll be managing. Familiarise yourself with their layout, services offered, and any recent changes or upgrades. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you solved problems or improved a customer's experience. This will highlight your ability to handle the demands of the job and your commitment to service excellence.
✨Showcase Your Organisational Skills
Be ready to discuss how you plan and organise your work, especially when it comes to managing multiple tasks or projects. You might want to share a time when you successfully juggled various responsibilities, as this is crucial for the Facilities Officer role.
✨Be Ready for Practical Questions
Since the role involves physical tasks and health and safety checks, expect practical questions related to these areas. Brush up on relevant regulations and best practices, and be prepared to discuss how you would approach maintenance and compliance issues.
