At a Glance
- Tasks: Advise tenants and landlords on housing rights, investigate complaints, and prevent homelessness.
- Company: Crawley Borough Council, dedicated to improving housing standards and supporting the community.
- Benefits: Generous employee benefits, discounts, wellbeing incentives, and a structured learning programme.
- Other info: Join a dynamic team during an important time for local government.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong knowledge of tenancy law and excellent communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
Are you passionate about housing rights and committed to raising standards in the private rented sector? We are looking for an experienced Tenancy Relations Officer on a 12-month fixed term contract to play a pivotal role in protecting tenants, supporting lawful landlord practices and preventing homelessness across the borough.
As a Tenancy Relations Officer, you will be a subject matter expert within our Strategic Housing service, providing specialist advice on tenancy law and acting decisively where legislation is breached. You will work with tenants, landlords, internal colleagues and external partners to resolve disputes, tackle illegal eviction and improve outcomes in the private rented sector.
You will manage a complex caseload, undertaking investigations and enforcement action where necessary and contributing to service development by identifying trends, sharing expertise and promoting best practice.
Key responsibilities:
- Provide expert advice to tenants and landlords on tenancy rights, responsibilities, and housing legislation.
- Investigate complaints including illegal eviction and harassment, gathering evidence and conducting PACE interviews.
- Take enforcement action where required, including preparation of prosecution reports and court representation.
- Support or submit Rent Repayment Order applications and deposit compensation claims.
- Work proactively to prevent homelessness through early intervention and tenancy sustainment.
- Liaise with internal teams, the police, legal advisors, housing charities and neighbouring authorities.
- Deliver workshops, training and information sessions for landlords and tenants.
- Maintain accurate case records and produce reports on trends and service outcomes.
- Keep up to date with changes in legislation, case law and best practice.
You will bring strong legal knowledge, excellent communication skills and the confidence to manage challenging situations professionally and fairly.
You will have:
- Extensive knowledge of landlord and tenant legislation, including the Protection from Eviction Act 1977 and Renters Rights Act 2025.
- Experience working in a housing or tenancy-related role within a customer-focused environment.
- Proven ability to manage disputes, undertake enforcement action and represent cases in court.
- Experience of carrying out PACE interviews and handling confrontational situations.
- Excellent organisational, prioritisation and record-keeping skills.
- Strong written and verbal communication skills, with the ability to explain complex legal matters clearly.
Ideally, you will also have:
- A relevant housing or vocational qualification.
- A working knowledge of homelessness legislation.
- Experience contributing to service improvement or performance targets.
This fixed term contract is for 12 months. Satisfactory clearance of a Basic Disclosure and Barring (DBS) check will be a condition of employment. Full and current UK driving licence will be required. Due to the sensitive nature of client contact, this role is exempt from being considered on a job share basis.
Employee benefits:
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
Tenancy Relations Officer in Crawley employer: Crawley Borough Council
Crawley Borough Council is an excellent employer, offering a supportive work culture that values community engagement and employee development. With flexible hybrid working arrangements and a commitment to social housing, employees can make a meaningful impact while enjoying a healthy work-life balance and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Relations Officer in Crawley
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Tenancy Relations Officer in Crawley
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Crawley Borough Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Crawley Borough Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Crawley Borough Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
