At a Glance
- Tasks: Lead a team to ensure high-quality maintenance of over 8,000 homes.
- Company: Crawley Borough Council, dedicated to community and tenant satisfaction.
- Benefits: Generous employee benefits, discounts, and wellbeing incentives.
- Other info: Structured learning programme from day one for career growth.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Experienced Building Maintenance Surveyor with leadership skills and customer service focus.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting a Senior Building Maintenance Surveyor to play a pivotal role in our Crawley Homes division, managing over 8,000 homes, leasehold properties and supported housing. This is a high-impact leadership role where you will directly shape the quality, safety and reliability of residents’ homes – ensuring services are responsive, well managed and rooted in genuine tenant trust and satisfaction.
The role:
- You will lead and manage a team of three Building Maintenance Surveyors, providing hands-on technical expertise, clear professional direction and empowering performance management that supports learning, accountability and continuous improvement.
- You will ensure that, as a team, repairs and maintenance services are delivered safely, compliantly and to a high standard, while keeping the tenant’s voice central to service delivery.
- You will work closely with contractors, senior managers and residents to ensure the service responds effectively to Tenant Satisfaction Measures (TSMs), complaints learning and tenant scrutiny outcomes.
Responsibilities:
- Lead, support and performance manage a team of surveyors, including one-to-ones, performance and development reviews and day-to-day management.
- Oversee inspections, surveys and diagnosis of repairs, including voids, planned and cyclical works, mutual exchanges, damp and disrepair.
- Specify works, supervise contractors, certify payments and ensure quality and statutory compliance.
- Actively manage contractor performance, customer issues and service failures.
- Support the management of budgets and repair programme performance.
- Respond to complaints, disrepair enquiries and Housing Ombudsman matters.
- Drive service improvement by analysing tenant feedback, TSM results and tenant scrutiny recommendations.
- Support regulatory inspections and ensure the team understands and delivers regulatory and customer service expectations.
Qualifications:
- You are an experienced Building Maintenance Surveyor with proven leadership skills and a strong commitment to customer service excellence.
- You are confident engaging with residents, leaseholders and tenant scrutiny groups, and skilled in using feedback and performance data to improve service outcomes.
- Experience within social housing is desirable.
- Knowledge of leasehold procedures, damp and disrepair, and contractor-led services.
- A full and current UK driving licence is required. Essential car user allowance payable.
- Satisfactory clearance of a Basic Disclosure and Barring Service (DBS) check will be a condition of employment.
Benefits:
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
Building Maintenance Surveyor in Crawley employer: Crawley Borough Council
Crawley Borough Council is an excellent employer, offering a supportive work environment that prioritises employee growth and development. With a hybrid working model, you can enjoy the flexibility of balancing home and office work while being part of a team dedicated to making a positive impact in the community. The generous benefits package ensures that you are well-supported from day one, making this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Building Maintenance Surveyor in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the building maintenance and housing sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant satisfaction and service delivery. This way, you can showcase how your experience aligns with their goals during the interview.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities. You never know what might come up!
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing candidates who take the initiative to engage with us directly. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Building Maintenance Surveyor in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Building Maintenance Surveyor role. Highlight your leadership experience and any relevant technical skills that align with the job description. We want to see how you can directly contribute to our mission of ensuring tenant satisfaction!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. Don’t forget to mention your commitment to customer service excellence, as that’s key for us.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve service outcomes. We love seeing quantifiable results, so if you’ve boosted tenant satisfaction or improved compliance rates, shout about it!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Crawley Borough Council
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building maintenance and surveyor practices. Familiarise yourself with the specific challenges faced in social housing, such as damp and disrepair issues, so you can speak confidently about how you would tackle these in the role.
✨Showcase Your Leadership Skills
Since this is a leadership position, be prepared to discuss your experience managing teams. Think of examples where you've empowered your team, handled performance management, or driven service improvements based on feedback. This will demonstrate your capability to lead effectively.
✨Engage with Tenant Perspectives
Highlight your commitment to tenant satisfaction by discussing how you’ve previously engaged with residents or used feedback to improve services. Be ready to share specific instances where you’ve successfully resolved complaints or enhanced service delivery based on tenant input.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the organisation. Ask about their approach to tenant engagement or how they measure success in their maintenance services. This shows your genuine interest and helps you assess if it’s the right fit for you.
