Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support compliance projects, manage data, and respond to customer enquiries.
- Company: Join Crawley Homes, a dedicated team managing over 8,400 homes with a focus on safety.
- Benefits: Enjoy hybrid working, discounts, and wellbeing incentives tailored for you.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Detail-oriented individuals with a passion for compliance; experience in social housing is a plus.
- Other info: Work from our modern Town Hall and enjoy excellent transport links.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
We are looking for a Compliance Project Support Officer to join our Crawley Homes\’ Housing team who can:
- support our Compliance team in delivering planned maintenance and statutory compliance to coordinate and maintain performance data and operational procedures
- monitor and report financial information, ensuring compliance with payment procedures
- provide administrative and technical support, including raising orders, processing payments, and updating records
- maintain accurate records of compliance certificates and statutory servicing (for example, gas, electrical and fire safety)
- respond to customer enquiries and complaints, escalating where necessary
- use IT systems such as Active-H and Microsoft Office to manage data and communications
You need to be highly motivated, detail oriented and able to work independently and as part of a very busy dynamic multi-skilled team, having the professional and essential skills to deliver the work as set out in the job description.
It would be an advantage, although not essential, if you have worked within a social housing maintenance environment with a background in working on compliance projects.
We are a stock retained authority with over 8,400 homes, plus sheltered and hostel accommodation under our management. The stock is managed by our Crawley Homes division. We are passionate about the services we deliver and our commitment to building safety.
Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
We offer hybrid working with a requirement to be in the Town Hall a minimum of two days per week.
You may be required to work at a contractor’s premises.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email geoff.tarran@crawley.gov.uk. #J-18808-Ljbffr
Compliance Project Support Officer employer: Crawley Borough Council
Contact Detail:
Crawley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Project Support Officer
✨Tip Number 1
Familiarise yourself with compliance regulations and standards relevant to social housing. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in compliance projects. Attend local events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your IT skills, particularly with Active-H and Microsoft Office. Being proficient in these systems will give you an edge, as they are crucial for managing data and communications in this role.
✨Tip Number 4
Prepare to discuss your problem-solving skills during the interview. Think of examples where you've successfully handled customer enquiries or complaints, as this will showcase your ability to respond effectively in a busy environment.
We think you need these skills to ace Compliance Project Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Compliance Project Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have experience in compliance projects or within a social housing maintenance environment, make sure to emphasise this in your application. Use specific examples to demonstrate your skills in managing compliance data and responding to customer enquiries.
Craft a Strong Application Form: Since CVs are not accepted without a completed application form, ensure that you fill out every section carefully. Pay attention to detail and provide clear, concise answers that reflect your qualifications and motivation for the role.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Crawley Borough Council
✨Understand Compliance Regulations
Familiarise yourself with the key compliance regulations relevant to the housing sector. This will show your potential employer that you are proactive and knowledgeable about the industry standards they adhere to.
✨Showcase Your Attention to Detail
As a Compliance Project Support Officer, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature helped prevent issues or improved processes.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with IT systems like Active-H and Microsoft Office. Highlight specific tasks you've accomplished using these tools, as this role requires strong data management skills.
✨Prepare for Customer Interaction Scenarios
Since the role involves responding to customer enquiries and complaints, think of examples where you've successfully handled similar situations. This will illustrate your communication skills and ability to manage customer relationships effectively.
