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- Tasks: Ensure smooth traffic flow and enforce parking regulations while helping the community.
- Company: Crawley Borough Council, dedicated to serving the local community.
- Benefits: Generous employee package with discounts, benefits, and wellbeing incentives.
- Why this job: Be a council ambassador, making Crawley a better place to live and work.
- Qualifications: Strong customer service skills and a valid UK driving licence required.
- Other info: Work outdoors, face challenges, and enjoy excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
As a Civil Enforcement Officer, you will provide an efficient and effective service to deliver high quality civil enforcement action throughout the borough. This includes measures to ensure the free movement of traffic as well as ensuring compliance both on street and in council car parks. We endeavour to maximise compliance of our parking restrictions through education and enforcement, working in conjunction with West Sussex County Council. By providing local residents, visitors and businesses with clear and effective parking solutions, you will help make sure Crawley is a great place to live and work.
You will operate as an individual and with other team members, acting as a council ambassador, offering help and guidance to the public over a range of topics. Your day will be spent mostly outside and in all weathers, walking long distances so please consider this before you apply. You will be dealing with members of the public face to face in sometimes difficult situations, so customer service and excellent communication skills are key. Basic computer skills are also required.
Responsibilities- Provide an efficient and effective service to deliver high quality civil enforcement action throughout the borough, including measures to ensure the free movement of traffic and compliance on street and in council car parks.
- Work to maximise compliance of parking restrictions through education and enforcement, in collaboration with West Sussex County Council.
- Communicate with local residents, visitors and businesses to offer clear and effective parking solutions.
- Operate individually or as part of a team, acting as a council ambassador and providing help and guidance to the public.
- Work outdoors in all weathers and walk long distances as part of day-to-day duties.
- Provide good customer service and maintain excellent communication in challenging situations; basic computer skills are required.
You will be required to work an average of 37 hours per week. Working hours will be on a rota basis and include regular weekend and bank holiday working; flexibility is required. Post holder will be excluded from the flexible working hours scheme. A 14% enhancement on the basic rate of pay (excluding Crawley allowance) will be paid for Saturdays and Sundays worked. Post holder will be required to work during our Christmas closure period (excluding Christmas Day and Boxing Day), for which time off in lieu will be given. Full uniform and training will be provided. The post holder must have a current UK manual driving licence and be able to use suitable alternative methods of transport throughout the borough. The post holder will be required to use a body worn video camera in line with our policies. Lone working will be a requirement of this role. Satisfactory clearance of a Standard Disclosure and Barring Service (DBS) check is a condition of employment.
Employee benefitsWe offer a generous employee package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of workingOur shared values reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitmentCrawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
Civil Enforcement Officer employer: Crawley Borough Council
Contact Detail:
Crawley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Crawley Borough Council. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Civil Enforcement Officer, you'll be dealing with the public regularly. Think of some scenarios where you might need to handle difficult situations and practice how you'd respond. This will help you feel more confident during the interview.
✨Tip Number 3
Dress for success! Since this role involves working outdoors, make sure to wear something smart yet practical for your interview. It shows that you understand the job requirements and are ready to take on the challenges that come with it.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows that you’re serious about joining our team.
We think you need these skills to ace Civil Enforcement Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Civil Enforcement Officer. We want to see how you can contribute to our mission of providing high-quality civil enforcement action.
Show Off Your Communication Skills: Since you'll be dealing with the public, it's crucial to demonstrate your excellent communication skills in your written application. Share examples of how you've handled challenging situations or provided great customer service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key when it comes to effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Crawley Borough Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Civil Enforcement Officer. Understand the importance of traffic management and compliance in your borough. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be dealing with the public, practice how to communicate effectively, especially in challenging situations. Think of examples from your past experiences where you've successfully handled difficult conversations or provided excellent customer service.
✨Dress for the Job
Even though you’ll be working outdoors, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the role. Plus, it sets a positive tone for your interaction with the interviewers.
✨Prepare for Practical Scenarios
Anticipate questions about how you would handle specific situations on the job, such as dealing with an irate member of the public or ensuring compliance in a busy area. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
