As Workshop Manager, you will oversee the daily operations of the workshop, ensuring efficient management of technicians and smooth coordination of repair and service jobs. Key responsibilities include scheduling, raising job cards, liaising with customers, managing invoicing, and working closely with the service and sales teams to meet customer needs. This role demands strong organisational skills, proactive communication, and the ability to handle out-of-hours support to maintain exceptional service standards.
Ideal for an individual with a hands-on approach and a passion for delivering operational excellence.
Responsibilities
- Key Responsibilities:
- Management of technicians work each day.
- Booking repairs/service jobs.
- Management of work to be invoiced.
- Raise job cards daily gathering as much information as possible.
- Liaising with service team regarding Telemetry and pro-actively coordinate servicing accordingly
- Dealing with customer enquiries and queries
- Manage internal prep forms and agree correct time allowance for jobs.
- Agree all extra works required with customers and sales manager
- Liaise with sales department regarding preparation of new and used machinery
- Answering out of hours calls to customers and technicians including evenings and weekends as per rota
- Liaise with all engineers to make sure all works carried out in a timely manner.
- Liaise with customers and make sure all works are carried out as requested and communicate timelines with regular updates
Experience and attributes
- Key Skills & Responsibilities:
- Excellent customer communication skills and telephone manner essential
- Agricultural machinery or automotive knowledge essential
- Computer literacy: Confident using Microsoft Word, Excel, and Office
- Good time keeping
- Flexibility: Willing to adapt when needed
- Multi-tasking ability
- Deadline orientated
- Organised
- Experience working with Ibcos Gold system: Advantageous but not essential, as full training will be provided.
- Ability to work under pressure in a fast-paced environment as part of team and independently
Benefits, wellbeing and development
- Annual Salary: Starting from £40K (depending on experience, to be discussed in detail at interview stage)
- Working Hours: 8am to 5pm, Monday to Friday, including Saturday’s on a rota basis. During Harvest, hours will be 7.30am to 6.00pm, with weekend and additional hours required for shows/working days on a rota basis.
- Crawfords Loyalty Scheme: Length of Service
- Westfield Healthcare Plan and Incentives
- Health Assured (Employee Assistance Programme)
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