At Crawfords, our culture and values form the foundation of our organisation. We are a company that values family, trust, passion, and respect, and we are seeking a dynamic individual who shares these core commitments. If you are ready to make a meaningful impact and contribute to the ongoing success of our organisation, we would love to hear from you.
This is an exciting opportunity to join a company with a rich history and a bright future. If you are ready to take the next step in your career and join a team that values excellence, Together, we will continue to provide exceptional service to our valued customers while upholding our commitment to family, trust, passion, and respect.
Responsibilities
Key Responsibilities:
- Identifying customer spare parts requirements: In-store, over the phone, and via email, using online parts systems
- Sales Order Processing and Invoicing: Using our Dealer Management System (Ibcos Gold)
- Organising part returns: Within time restrictions and coordinating with couriers
- Assisting with rolling stock-taking programmes: Ensuring all stock is correctly located at all times
- Pre-picking of parts
- General housekeeping: Maintaining tidiness of the department
- Maintaining a clean and safe working environment
- Managing goods in and out: Receiving, checking, and putting away supplier deliveries, and informing of shortages or damaged stock
Experience and attributes
Key Skills & Responsibilities:
- Excellent customer communication skills and telephone manner essential
- Agricultural machinery or automotive knowledge essential
- Computer literacy: Confident using Microsoft Word, Excel, and Office
- Ability to work under pressure and in a fast-paced environment
- Good time keeping
- Flexibility: Willing to adapt when needed
- Multi-tasking ability
- Deadline orientated
- Organised
- Experience working with Ibcos Gold system: Advantageous but not essential, as full training will be provided.
- Ability to work under pressure in a fast-paced environment as part of team and independently
Benefits, wellbeing and development
- Hourly Rate, starting from: £14.42 (depending on experience, to be discussed in detail at interview stage)
- Working Hours: 8am to 5.00pm, Monday to Friday. During Harvest, hours will be 7.30am to 6.30pm, with weekend and additional hours required for shows/working days throughout the year on a rota basis.
- Crawfords Loyalty Scheme: Length of Service
- Westfield Healthcare Plan and Incentives
- Health Assured (Employee Assistance Programme)
Parts Advisor in Writtle employer: Crawfords Group
Crawfords is an excellent employer that values its employees by fostering a supportive and dynamic work environment. With a strong focus on customer service, our team enjoys benefits such as loyalty rewards and comprehensive healthcare plans, alongside opportunities for professional growth during the busy harvest season. Join us in a role where your contributions are recognised and rewarded, all while working in a collaborative atmosphere that prioritises both employee well-being and customer satisfaction.
