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- Tasks: Lead a dynamic team handling diverse public liability claims and ensure swift settlements.
- Company: Join Crawford TPA, a leading Third Party Administration firm in Leeds.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact by mentoring a high-performing team in the insurance sector.
- Qualifications: Experience in claims management and a passion for team development.
- Other info: Opportunity for career growth in a fast-paced, evolving industry.
The predicted salary is between 36000 - 60000 £ per year.
Crawford TPA is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manage our rapidly expanding team of claims handlers, based at our Leeds office.
Responsibilities
- Your team will be handling a wide variety of public liability claims specifically claims made against local authority clients, so you’ll need to have insight into all manner of claims, from trips and slips to tenancy complaints, subsidence and complex injury cases.
- Your skills and experience as a team leader will help support and guide your team in providing swift settlement within expected service level agreements wherever possible, whilst also ensuring each claim has been fully investigated with a full audit of claims specific information.
- You’ll also be guiding and training your teams on policy cover information, such as liability and excess cover, also ensuring the team relay this information to the policy holder in a professional and courteous manner.
Qualifications
- We’re looking for a talented leader: A candidate that enjoys mentoring and developing a team to ensure a high performance and success.
- You’ll ideally have/be:
- An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply.
- Evidence of mentoring and developing teams to a high performance standard.
- Knowledge of the principles of insurance and claims process.
- Exceptional customer service ethics – ensuring clients and policy holders receive a first class service from your team.
- The ability to deal with challenges and setbacks, resolving any issues in a calm and methodical manner.
- Strong organisational skills, coupled with attention to detail.
- Flexibility in your approach to changing priorities.
Due to the nature of our work, any offer is subject to a satisfactory DBS check.
TPA Liability Team Manager employer: Crawford
Contact Detail:
Crawford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPA Liability Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. You never know who might have a lead on that perfect TPA Liability Team Manager role. Plus, a friendly chat can give you insights into the company culture.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of public liability claims. Be ready to discuss specific cases you've handled and how you’ve mentored your team. Show them you’re the leader they need!
✨Tip Number 3
Don’t forget to showcase your exceptional customer service skills during interviews. Share examples of how you’ve ensured clients received top-notch service. This is key for a role where client satisfaction is paramount.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that TPA Liability Team Manager position!
We think you need these skills to ace TPA Liability Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TPA Liability Team Manager role. Highlight your experience in claims handling and team leadership, and don’t forget to mention any specific examples of mentoring or developing teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your customer service ethics and how you’ve successfully managed teams in the past.
Showcase Your Skills: In your application, be sure to showcase your organisational skills and attention to detail. Mention any relevant experience with public liability claims and how you’ve dealt with challenges in a calm manner.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Crawford
✨Know Your Claims Inside Out
Make sure you brush up on the various types of public liability claims, especially those related to local authorities. Familiarise yourself with common scenarios like trips, slips, and complex injury cases. This knowledge will not only impress your interviewers but also show that you're ready to lead a team handling these specific claims.
✨Showcase Your Leadership Style
Prepare to discuss your approach to mentoring and developing teams. Think of specific examples where you've successfully guided a team to high performance. Highlight how you’ve dealt with challenges and setbacks in a calm manner, as this is crucial for a team leader role.
✨Demonstrate Exceptional Customer Service Skills
Since providing first-class service is key, be ready to share instances where you’ve gone above and beyond for clients or policyholders. Discuss how you ensure your team communicates effectively and courteously, as this will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Bring along any relevant documents or notes that showcase your organisational skills. During the interview, demonstrate your attention to detail by discussing how you manage claims audits and ensure thorough investigations. This will highlight your ability to maintain high standards in a fast-paced environment.
